Complaint Review: A Touch Of Gold

I took my mother's ring into A Touch of Gold to be resized. This ring had 4 stones in it: ruby, saphire, and two peridots. I have the sales receipt and letters of authenticity to prove the stones were real.

When I went to pick up the ring, the ruby was missing. In its place was a light blue stone. I took the ring back to the store and they said they would replace the ruby.

I went back to pick up the ring the next day. Now there was a light pink stone where the ruby once was. The sales rep said that none of the stones were genuine to begin with.

I would like for the store to replace the original stones, but they refuse and accuse me of wanting a free ride. Please help!!!

Vicki
Rowlett, Texas
U.S.A.