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  • Report:  #1120944

Complaint Review: A1 SPA REPAIR LLC

A1 SPA REPAIR LLC SPA PROZ *** BEWARE! SPA REPAIR/MAINTENANCE COMPANY BAIT 'N SWITCH!*** chatsworth California

  • Reported By:
    Cheri — Woodland Hills California
  • Submitted:
    Wed, February 05, 2014
  • Updated:
    Wed, April 09, 2014
  • A1 SPA REPAIR LLC
    20211 Prairie St, Ste B
    chatsworth, California
    USA
  • Phone:
    (855)442-5290
  • Category:
    Pools & Saunas
*UPDATE Employee: A1 Spa Repair Customer Relations

BEWARE of SPA PROZ aka A1 SPA REPAIR! A $77.45 job ended up costing me $666.73 having multiple parts replaced (pressure switch, htg. element, sensor, htr, & power switch) with his used (reconditioned) parts in a "process of elimination" while my spa kept going out with him trying to figure out the problem. During this dreadful 4 day ordeal, "Nick" was rude, verbally abusive, disrespectful, and even had the audacity to ask for "gas money" to drive home to Chatsworth, a mere 7 miles away! Something I may expect from a teen pool boy, but not from a Sr. Citizen who claimed to have been in & out of business for 30 yrs.! He cashed my check and refused to issue me a refund, claiming he'd already spent the money. On day 4, he brought a young man who was allegedly his employee & made him do all the work while "Nick" sat back in his truck. My spa went out again a few wks. later & they never came back to honor the warranty. He claimed to be the owner and called himself "Nick" but investigation shows owners as John Nicholas Moore & father Leonard W. Moore. He was contracting without a license and is NOT a member of the Assoc. of pool & Spa professionals. 

1 Updates & Rebuttals

A1 Spa Repair, Customer Relations

Chatsworth,
California,

A1 Spa Repair Customer Relations

#2UPDATE Employee

Mon, March 24, 2014

Dear Consumer:
 
 
A1 Spa Repair is committed to providing the best possible products and services to our customers. In our 24 years of service as spa professionals we have maintained a spotless record until now. We are focused on our continued education and hands on training. We provide the best products and services that can be offered at any given time in the spa and hot tub industry.
 
We are very sorry that you have had an experience that left you feeling this way. We would first like to recognize and confirm that we have read your complaint and do not take it likely. 
 
In the mid part of 2013 we underwent an name change to respect the rights of another company with a similar name. 
 
We train our technicians to report to a job with the understanding that they are there to perform the job as outlined by the customer.
 
We are confident that our technician did just that. However, we understand that miscommunications happen. Our technician was under supervision during this process and was supported by the company as to doing the right thing. 
 
We were unaware that there were these concerns until this report was brought to our attention. We would like to have had the opportunity to make things right at that time; however, we are willing to re-assess the situation free of charge. 
 
In today's day and age the internet seems to be the "go to" place for answers. However, sometimes it takes a person to person exchange to really see what the problem is and how it can be resolved. 
 
There are some aspects of your complaint that we did not address here, the reason is that it would simply be a manner of our company defending it's policies or technicians which we do not feel we need to do. 
 
We are willing to resolve this situation to your approval at any time. You would be dealing with a new technician and a company representative should you decide to take us up on this offer. 
 
In the event that you do not, we are extremely sorry that you had this experience and we will strive to make sure that miscommunications, no matter which side they are on, are noticed and resolved. We have also implemented a customer satisfaction protocol which deems for a customer care representative to contact our customers after a job is done to make sure that they are satisfied with our work. 
 
We thank you for this opportunity to voice our side of the situation and we wish you the best.
 
Sincerely,
 
A1 Spa Repair
Customer Relations Department 

 

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