Complaint Review: AA Auto Warranty

I also have this from AA Auto Warranty. It's impossible, the warranty must expire by both time and mileage at the same time. 150,000 miles in 5 years. They don't tell you any of these stuffs.

From: http://www.aaautowarranty.com/GreatChoiceContract.asp

Purchaser Rebate Guarantee (PRG): Administrator will refund the retail purchase price of this product warranty or $2,500, whichever is less, provided that the Administrator has received Agreement and payment in full, subject to the terms and conditions that are outlined:

Benefits must be activated and remain in force for the full term and the Vehicle must be registered to original Purchaser at the expiration date and mileage of the product warranty. The PRG benefits are payable only to original Purchaser as shown on Agreement and are NOT transferable to any other party. To be eligible for PRG benefits: this product warranty must expire by both time and mileage and no claims or benefits shall have been paid. Rebates on 3 Years / Unlimited Miles term will be based upon 100,000 miles from mileage at sale as expiration mileage for PRG calculations. Original Purchaser must provide acceptable documentation that all activation and maintenance requirements as stated in Agreement have been adhered to. Purchaser must file for PRG benefits within 30 days or 200 miles after the expiration of this product warranty, by both time and miles. To file for PRG benefits, Purchaser must submit the following to the Administrator by mail at 2232 South Nellis Blvd. #174 Las Vegas, NV 89104:

1. A notarized letter verifying the Vehicles odometer mileage reading and requesting a PRG refund.

2. The Vehicle Product Warranty Agreement Booklet.

3. A copy of Purchasers payment plan installment agreement or a copy of a cancelled check or credit card statement documenting the retail price Purchaser paid for the product warranty.

4. A valid and current copy of the vehicle registration showing that Purchaser still owns the Vehicle.

5. All vehicle maintenance records.

Eligible refunds will be processed and mailed directly to the Purchaser within 30 days. The Distributor or Seller is not an obligor or party to the Purchaser Rebate Guarantee.

It was Great Choice 5 year plan and I am in PA. Hope this helps !!

Again, Horrible customer service and worst policy for extended warranty.. My Advice ...Stay away from AA Auto Warranty..

Thanks,
DT

Please explain how the " Purchaser Rebate guarantee" works. I saw that you put half the explanation in the site, but the customer really had no idea huh?

What was the name of the plan Best choice, Cool choice, Direct choice, Great choice, or Secure choice? Also, what state are you in? I just wanted to know, there might be something you can do. I'll check back for an answer!

AAAutoWarranty is an internet-based automobile extended warranty brokerage business. We represent about a half dozen warranty companies. We do not process, approve, deny or pay any warranty claims or refunds; the warranty administrators do. Narrative descriptions of warranty coverage and the actual warranty contract document for every warranty plan we sell are on our website. Our warranty cancellation policy is also clearly explained on our website: Customer will receive a full refund for any warranty canceled within 30 days of purchase and for which there have been no claims. Thereafter many warranties may still be canceled, but subject to a pro-rated refund, cancellation fees, deduction for claims paid, etc. Some warranties may not be canceled after a certain time period specified on our website or in the administrator's warranty contract. Our salespeople are trained to encourage customers to do their due diligence before buying a warranty, including reading and understanding the warranty contract online before buying, and reading and understanding the warranty contract during the 30 day post-sale evaluation period, and canceling the warranty within the evaluation period if it is not satisfactory.

On 7/18/2008 Divyanshu Tiwari bought through us a warranty for his 1999 BMW 3-Series with 104,950 miles on it's odometer. The term of the warranty was 60 months or 150,000 additional miles. The price was $1,753.00. On 1/8/2009, 174 days after the sale, Mr. Tiwari contacted us, told us his vehicle had been involved in an accident and had been declared a total loss, and asked to cancel the warranty.

This administrator's warranties are "product warranties." There are limitations upon the time during which their warranties may be canceled and the customer refunded, and our web page for this warranty reads "THIS CONTRACT CANNOT BE CANCELED AFTER 90 DAYS" in red lettering.

The warranty contract creates a contractual relationship between the administrator and Mr. Tiwari. AAAutoWarranty is not a party to the contract. The contract is silent on the issue of cancellation. The contract does read (on page 7) "Seller has no authority to amend or modify the terms of this agreement ..." (AAAutoWarranty is the seller.) On that same page, the contract reads "If a dispute arises out of or relates to the Agreement, its interpretation, application or any alleged breach thereof, and if the dispute cannot be settled through informal negotiation, the Parties agree to try in good faith to settle the dispute by mediation to be administered by the American Arbitration Association under its then-existing Commercial Mediation Rules."

It is our belief that, when Mr. Tiwari was shopping for a warranty for his vehicle, he discussed several different warranty plans with our sales representative. These different warranty contracts all have different cancellation provisions. We believe that our sales rep may have discussed cancellation procedures for another warranty they were considering, and Mr. Tiwari may have assumed those provisions also apply to the warranty he bought. In actuality, with this warranty, the customer may cancel and get a full refund under AAAutoWarranty's 30 day money back guaranty, or could have canceled on day 31 through 60 and received a pro-rated warranty less AAAutoWarranty's cancellation fee, or could have canceled on day 61 through 90 and received a pro-rated warranty less cancellation fees from both AAAutoWarranty and the administrator. After 90 days the sale is final and this warranty may no longer be canceled.

Mr. Tiwari also writes he was told if I don't make any claims in the 5 year period then I would receive the full warranty premium back." This is true. This contract includes a "Purchaser Rebate Guarantee" under which "Administrator will refund the retail purchase price of this product warranty or $2,500, whichever is less, provided that the Administrator has received Agreement and payment in full, subject to the terms and conditions that are outlined ..." The terms and conditions include, among other requirements, (a.) keep the warranty for the full warranty term, (b.) provide current vehicle registration showing that customer still own the vehicle, (c.) provide all vehicle service records. Since Mr. Tiwari will not be the owner of this vehicle 5 years after purchasing the warranty, he will be ineligible for this refund.

We did suggest to Mr. Tiwari that he add the warranty to his insurance claim. A 100,000 mile vehicle with over 4 years and over 100,000 miles of warranty remaining would obviously be worth more than the same vehicle with no warranty, and if Mr. Tiwari had presented his claim in that way to the insurance company they certainly would have paid more for his total-loss car. He didn't do that, and the insurance company just told him the warranty is not covered.

Mr. Tinari did ask about transferring the warranty to another vehicle. We explained to him that the transferability clause in the warranty contract applies only to transferring the warranty to a new owner of the vehicle. Warranty eligibility and price are determined by the vehicle VIN number, age and mileage, and the warranty can not be transferred to a different vehicle.

I did decline to transfer Mr. Tiwari's call to the CEO of our company. Our CEO is a busy person who travels between our offices, makes corporate policy decisions, and takes care of the day to day management of our fast-paced business. A conversation between him and an angry, cursing Mr. Tiwari could not have been productive, and was better handled in our Customer Service department.

AAAutoWarranty's position is that, acting as a broker on behalf of Mr. Tiwari, our obligation to him ended when, (a.) we located for Mr. Tiwari an extended warranty for which his 9 year old high mileage BMW would be eligible and (b.) the refund eligibility period expired. Mr. Tiwari admits he never bothered to read the contract, so he failed to do his due diligence by reading and understanding his warranty within the 30 day evaluation period. Now there exists a contract dispute between Mr. Tiwari and the warranty administrator. Rather than settling the dispute through the American Arbitration Association as required by the contract, Mr. Tiwari has chosen to complain about AAAutoWarranty, first to the Better Business Bureau who decided in our favor, and now to RipOffReport.com. We are not a party to the contract, and we have no responsibility under that contract. We believe therefore that fair settlement at this time would be for Mr. Tiwari to pursue action against the administrator, withdraw this complaint against us, and for this complaint to not appear in our RipOffReport file at all.