Complaint Review: AA Auto Warranty

They are very rude to you when the claim has been denied. They even tried to call me a crook and a fraud when I had an incident when the 30 days/1,000 waiting period. When I tried to call back to request a refund they were totally rude telling me it was a pre-existing condition when I bought a used vehicle. DO NOT BUY WARRANTY FROM THEM! THEY ARE CROOKS AS YOU CAN SEE EVERYONE IS REPORTING ON HERE.....

I pasted the conversation with the "SALES MANAGER" GABE A.


Gabe:
Hello Michael Mendoza. How may I help you?

Michael Mendoza:
Please cancel my warranty I am highly pissed off and I want my full refund.

Gabe:
Michael, in order to cancel your plan you must speak to the cancelation department

Gabe:
Jim Fortino at Ext 175

Michael Mendoza:
ok thanks

Gabe:
I see you had a clain denied for pre existing conditions

Gabe:
is that why you want to cancel?

Michael Mendoza:
Which I don't see how it could be pre-existing

Gabe:
because the mechanic and the adjustor saw that it was wrong with the car before the 30 day/1000 mile grace period was up

Michael Mendoza:
the 30 day, 1000 mile was up on 10/4/12

Michael Mendoza:
I went on road trip that was in Colorado and all the way to Georgia

Michael Mendoza:
I just got back today and had the vehicle checked out and then when I used the extended warranty its supposedly pre-existing

Gabe:
ok but motor mounts showed wear that showed this issue was there much longer

Gabe:
this is not just a claim denial, there is enough facts to show that this issue is pre existing

Michael Mendoza:
The repair shop didn't say it was wear there was a crack on it

Gabe:
According to the report your shop and the adjustor both agreed it was pre existing conditions

Michael Mendoza:
it was due to be driving far...that is why he agreed because I told him I've been driving from state to state....

Michael Mendoza:
I had repairs done with the same repair shop and they never detected that or they would of told me because I asked them to completely check the vehicle before i bought the warranty

Gabe:
Michael

Gabe:
I am not taking sides

Gabe:
The facts are this was pre existing

Gabe:
thats why it was declined

Gabe:
had it been non pre existing it would have been covered

Michael Mendoza:
But it was not...I just think you guys didn't want to pay for it

Gabe:
but, this time it was deemed pre existing by your shop and the adjustor and therefore is not covered

Gabe:
sir, if it was not for YOUR shop and the Adjustor both AGREEING that it is pre existing then we would not be having this discussion

Gabe:
but, since it was declined i understand you are upset

Gabe:
2nd) we are not denying the claim AA Auto is a broker

Gabe:
we are your agents

Gabe:
but Interstate is the admin( warranty comp)

Gabe:
They are the ones who pay claims

Michael Mendoza:
and since you guys keep saying its pre-existing i will be filing a BBB complaint with both AA And Interstate

Gabe:
they have A rating and have been in business for over 40 yrs

Gabe:
sir, we dont say anything

Gabe:
the shop and the adjustor submit a report to the admin ( interstate)

Gabe:
that is where this pre existing is coming from

Gabe:
not from aa auto

Gabe:
but according to the FACTS, this claim was denied due to pre existing conditions

Michael Mendoza:
well I definitely hope you guys give me my full refund back or i will constantly call to get my money back and if its comes to this I will contact my attorney to sue you guys for not giving my full refund.

Gabe:
well it has been over 30 days they will not give you a full refund

Gabe:
the rules is 30 days full refund

Gabe:
after 30 days there is a cancelation fee

Gabe:
but you can call Jim Ext 175 he will tell you the same thing

Michael Mendoza:
oh wow so you guys are taking 2 months of my money and I HAVE TO PAY A cancel fee

Michael Mendoza:
you guys are crooks

Gabe:
sir

Gabe:
you are the one who is a crook

Gabe:
you try to make fraud claims

Michael Mendoza:
it was not a fraud claim and that is funny "Your not taking sides"

Michael Mendoza:
wow! shows how great customer service is

Gabe:
I am not in customer service

Michael Mendoza:
well you are not being professional at all for your company

Gabe:
but I am basing this discussion on the facts and not opinion

Gabe:
that is your OPINION

Gabe:
the FACT is you were denied for pre existing

Michael Mendoza:
you just called me a crook for making a fraud claim that is really over the top.

Gabe:
I did not make that judgement your shop did

Michael Mendoza:
Well you guys didn't understand it when the shop told you guys

Gabe:
well sir, maybe if you read your accusations you would see why I called you as i did

Gabe:
they didnt tell US anything

Gabe:
they told Interstate

Gabe:
Interstate is your warranty comp

Gabe:
We are the broker

Gabe:
We did not deny your claim

Gabe:
we did not do anything accept relay the info to you

Gabe:
Unfortunately you do not agree

Michael Mendoza:
You did in fact relay that I am a crook and and a fraud which is something I wouldn't hear especially when it comes from a AUTO WARRANTY service

Michael Mendoza:
but whatever...I will be contacting my attorney to sue you guys for not giving my money back and trying to charge me additional charges. also will be filing BBB complaint.....Have a good day.

Gabe:
good luck sir

Gabe:
I have nothing else to sat

Gabe:
say

Gabe:
If you would like to speak to anyone else please have your attorney contact us

Gabe:
Good luck