AAA Berkeley agent Christina Liang threatened customers, changed policy terms without customer consent, lured customer in with bait price, overcharged premiums with explanation, and never honored the sign-up bonus Berkeley CA
I have four serious complaints regarding to my recently setup auto policies with Christina Liang.
(1) Christina set up my auto policies different from the one I approved (the quote), leading to an increase of premium from the quote value of $1214 to $1781.76 (annually). Some of the coverage terms (such as Uninsured Motorist Bodily Injury Coverage), Christina changed the term without my consent. Other items, such as Collision Deductible, the actual premium I was charged ($987.00) is way higher than the quote value ($663), even if the coverage remains identical.
(2) Christina set up my polices at the end of July, during which time she consistently asked me to sign the documents because "there is a gift card only for signup in July" (btw, I have not seen any gift card so far, and she consistently dodged the question). Partially because of this, I was misled by and overlooked the rushed-signed contract that has a totally different premium from the quoted value.
(3) After I found out the overcharged premium, I emailed and called Christina for at least ten times (proved by the email correspondence) and when I finally got connected, she said the overcharge was solely due to my high mileage (which is not true according to another AAA agent, who also mentioned that my new policies failed to record my previous ones, hence charged extra; I do have previous policies but Christina never asked me for it). However, she refused to provide a cost breakdown, and when I asked why you did not ask for my mileage during the quoting process so misleading my expectations, she refused to answer. She also refused to explain why some coverage was changed without my consent, or the premium of some premiums are different from the quote values, even if the coverage is identical.
(4) Christina constantly refused to answer my phone, or used the excuse of her being too busy and will call/email me back, Neither she or her team ever returned my call or email especially over the past two weeks. Her team acted so unprofessionally that I, as a customer, have lost faith in any of their service. The lack of communications has made me no choice but to report this to the state dept. insurance.
Christina is the worst insurance agent I have ever seen.