AAA Roofing / Remodeling, LLC After being paid for the service he left us high and dry and promised to come back to complete our window. Pittsburgh, Pennsylvania
Chris came out to fix several issues on our house and we have a written bid and agreement with him. He needed to order parts which he said would take 3 to 4 days. So we agreed to pay him 100% of the money even though he hadn't replaced our window or finished out downspouts per our agreement. We called Chris 4 or 5 times and left voicemails with no response over the course of 2 months. We finally sent a letter telling him we would be writing reviews online with our feedback. He called us and promised to come out that week but never did. After 3 months of promises, excuses, and dodging. He never came to finish the job we paid him for. The minute Chris at AAA Roofing/Remodling, LLC is paid. He will be gone. Period. We were so nice to him and don't understand why he is still in business in such a small town. It's unfortunate but what he has in ability he lacks in integrity.
2 Updates & Rebuttals
15236
15236,Pennsylvania,
United States of America
Rebuttal To Bad Review
#3REBUTTAL Owner of company
Sat, April 23, 2011
I am the owner of AAA Roofing/Remodeling LLC. My company performed work for this customer which included repairing a flat roof, install new downspouts and flashing an existing skylight. All work was performed in one day and completed. The customer was very happy with all work that i performed. The customer asked me to take a look at the skylight and give them my opinion on the stability of the unit. I told them the skylight should be replaced. I also told them that i would cover the cost of the skylight out of my pocket and that they could pay me after the unit was installed. They gave no money up front for the unit but they did pay me for the work that was completed.The skylight replacement had nothing to do with the initial contract. I had to order the skylight which was going to take 5 days for an outside company to make. A week after i performed the initial work i had a death in the family which caused me to travel to California to take care of estate and legal issues. As i was in LA i was in communication with customer via email. As soon as i returned i installed skylight and customer was very happy. They also said that my initial work was great and should of never filed complaint and that they made a mistake. The customer has written a rebuttal to RipoffReport stating that they want it removed. So basically saying i never took there money and ran. Also that the reason that review is so bad is that they were mad at that time. I do agree that the install took a long time but i never took there money. The customer wrote a total lie about my company taking money. I have great reviews from all my customers. My company strives to satisfy all my customers. Thanks.
Ralphdawn
portland,Oregon,
U.S.A.
Chris came out and resolved issue
#3Author of original report
Fri, April 22, 2011
Chris eventually came out to resolve the issue. All work was completed as originally agreed. I would delete my original report but this website won't let me.