Complaint Review: AAA Vanlines and The Right Movers

I was dealing with an internet service called AAAVanlines. Sally gave me a quote for poundage moved. Right before the move she said they had to do it by square footage, she assured me that the truck was measured out so that I could see the square footage.

When they came to take my stuff it was now and company called The Right Movers. They just went around and numbered all the boxes, large to small it didn't seem to matter. Then they charged me About $300.00 more for the extra boxes. I did not have the telephone number of the Inn we were staying at, they told me just to put down the name and city and not to worry. I did that.

I was told at the beginning that there would be a free month of storage either at the point of pick up or delivery. I chose the point of delivery. After about 4 weeks and well into winter, I called the company to find out what happened to our stuff. They claimed that they were waiting for an address or phone number.

Finally 3 to 4 weeks later our stuff arrives. The driver was abusive and told us he could not bring the truck into the storage units because of the snow - there was less than an inch.

He said we had to pay him another $300.00 to put our stuff in the stoarge locker or he would just through it out in the snow.

The truck driver was so abusive someone called the state police. We gave him what little cash we had - about $ 150.00 and he then put our stuff in the storage locker.

Deborah
Pittsburgh, Pennsylvania