AAA Vanlines Strikes Again Ripoff
Boy I feel stupid now! If only I had known about ripoffreport.com prior ot my move!
I received several estimates for the move of my one br (very small) apartment from ABQ to FL. AAA Vanlines beat all competitors by at least 1,000 dollars (that should have been my first clue). But the lady I spoke with (Lorainne) said that they were having a "special to FL" and were giving me HALF price (3.45 per cubic foot) since htey needed all their trucks in FL to be reserviced.
Well I bought it.
They came to pick up my stuff at almost 8 o'clock at night and were there until 11:00 PM! I have a small son and his night was ruined. THe whole time they were loading my stuff they kept exclaiming about how much stuff I had! I couldn't beleive they were saying that since I don't even own any couches, bookcases or any appliances!
After loading the trcuk (and locking it up) they hand me the bill - for nearly TWICE what they had quoted me. I argued and complained but there was nothing I could do. I called the company the next day and kept being transferred back to dispatch - he said the price on the bill was my price. I forwarded him letters from Lorraine stating that there would be no "long carry charge" (which they charged me for anyway) and that my rate was 3.45 a cubic foot (they ended up charging me 4.75) and he didn't care at all.
I am also quite positive that they lied about how much space it took up in the truck since the ENTIRE contents fit (with MUCH room to spare) in a tiny bedroom in my new house.
I am so mad and frustrated and have no idea where to turn!
Karen
Tala, Florida
9 Updates & Rebuttals
Kay
Blacksburg,Virginia,
great news!
#10Consumer Comment
Tue, June 11, 2002
Karen,
this is great news! your ending is much happier than most have been. thanks for taking the time to make a complaint. your doing that has undoubtedly helped others.
Kay
Blacksburg,Virginia,
great news!
#10Consumer Comment
Tue, June 11, 2002
Karen,
this is great news! your ending is much happier than most have been. thanks for taking the time to make a complaint. your doing that has undoubtedly helped others.
Kay
Blacksburg,Virginia,
great news!
#10Consumer Comment
Tue, June 11, 2002
Karen,
this is great news! your ending is much happier than most have been. thanks for taking the time to make a complaint. your doing that has undoubtedly helped others.
Kay
Blacksburg,Virginia,
great news!
#10Consumer Comment
Tue, June 11, 2002
Karen,
this is great news! your ending is much happier than most have been. thanks for taking the time to make a complaint. your doing that has undoubtedly helped others.
Karen
tallahassee,Florida,
UPDATE ..A (somewhat) happy ending.
#10Consumer Suggestion
Mon, June 10, 2002
I followed the advice posted above and in fact did file a complaint with the Atty Gen of Florida. They already had received many complaints about this company and my affadavit will help stop companies like this from taking advantage of people.
I also filed a grievance with my credit card company for the initial payment made to AAA Vanlines and the charges were reversed! Now my credit card is going after AAA Vanlines! YAY!
A (somewhat) happy ending.
Kay
Blacksburg,Virginia,
YOUR COMPLAINT MAKES A DIFFERENCE!!
#10Consumer Suggestion
Tue, February 19, 2002
Please contact the Florida Attorney General, Bob Butterworth and Assistant Attorney General Robert Julian at:ag@oag.state.fl.us.
Also, Consumers may file household goods or other commercial motor carrier complaints via FMCSA's nationwide complaint hotline, 1-888-368-7238 (1-888 DOT-SAFT). To further protect consumers, a commercial complaint form is now available on FMCSA's website at http://www.fmcsa.dot.gov. The form may be mailed or faxed to: FMCSA, 400 Seventh St., SW, MC-PA, Washington, DC 20590. The fax number is 202-366-3375.
Also call Steve Defazio, a DOT investigator, at:
954 356-7891
PLEASE!! don't delay. your complaint makes a difference. I can honestly say that I know what you're going through. I was scammed by the same company.
Kay
Blacksburg,Virginia,
YOUR COMPLAINT MAKES A DIFFERENCE!!
#10Consumer Suggestion
Tue, February 19, 2002
Please contact the Florida Attorney General, Bob Butterworth and Assistant Attorney General Robert Julian at:ag@oag.state.fl.us.
Also, Consumers may file household goods or other commercial motor carrier complaints via FMCSA's nationwide complaint hotline, 1-888-368-7238 (1-888 DOT-SAFT). To further protect consumers, a commercial complaint form is now available on FMCSA's website at http://www.fmcsa.dot.gov. The form may be mailed or faxed to: FMCSA, 400 Seventh St., SW, MC-PA, Washington, DC 20590. The fax number is 202-366-3375.
Also call Steve Defazio, a DOT investigator, at:
954 356-7891
PLEASE!! don't delay. your complaint makes a difference. I can honestly say that I know what you're going through. I was scammed by the same company.
Kay
Blacksburg,Virginia,
YOUR COMPLAINT MAKES A DIFFERENCE!!
#10Consumer Suggestion
Tue, February 19, 2002
Please contact the Florida Attorney General, Bob Butterworth and Assistant Attorney General Robert Julian at:ag@oag.state.fl.us.
Also, Consumers may file household goods or other commercial motor carrier complaints via FMCSA's nationwide complaint hotline, 1-888-368-7238 (1-888 DOT-SAFT). To further protect consumers, a commercial complaint form is now available on FMCSA's website at http://www.fmcsa.dot.gov. The form may be mailed or faxed to: FMCSA, 400 Seventh St., SW, MC-PA, Washington, DC 20590. The fax number is 202-366-3375.
Also call Steve Defazio, a DOT investigator, at:
954 356-7891
PLEASE!! don't delay. your complaint makes a difference. I can honestly say that I know what you're going through. I was scammed by the same company.
Kay
Blacksburg,Virginia,
YOUR COMPLAINT MAKES A DIFFERENCE!!
#10Consumer Suggestion
Tue, February 19, 2002
Please contact the Florida Attorney General, Bob Butterworth and Assistant Attorney General Robert Julian at:ag@oag.state.fl.us.
Also, Consumers may file household goods or other commercial motor carrier complaints via FMCSA's nationwide complaint hotline, 1-888-368-7238 (1-888 DOT-SAFT). To further protect consumers, a commercial complaint form is now available on FMCSA's website at http://www.fmcsa.dot.gov. The form may be mailed or faxed to: FMCSA, 400 Seventh St., SW, MC-PA, Washington, DC 20590. The fax number is 202-366-3375.
Also call Steve Defazio, a DOT investigator, at:
954 356-7891
PLEASE!! don't delay. your complaint makes a difference. I can honestly say that I know what you're going through. I was scammed by the same company.