AAAA Teva dishonest tv repair Centennial, Colorado
I called AAAA Teva to come to my house and take a look at my TV set. They said it was a $50 fee to come to my home and give me an estimate. The repairman looked at it for about 15 minutes and then said it could be fixed for $200. I asked if that included taking it, fixing it and bringing it back and he said yes.
They took my TV set, and the next day they phoned me and told me it would be an additional $489m that is additon to the $200 I already paid. I said no. Then the owner/.manager said it would be another $389, I still said no. Then he said $289 more and I kept asking about what happened to the $200 estimate he gave me and he said he could give me a $20 coupon that would bring the total down to $269 more.
I do not think the TV is worth $469. But, it was worth $200 to get if fixed. I called my credit card company to file a dispute and also stopped my card so they could not put any more charges on it.
They also said that Tom Martino recommended them, which he does not.
These people are dishonest and liars to boot.
4 Updates & Rebuttals
Jim
Millbrook,Alabama,
U.S.A.
SO KRAPPY KARL FIXES TV'S NOW
#5Consumer Comment
Wed, June 01, 2011
He's asked for it
mr rik
miami,Florida,
USA
What a SHAM!
#5Consumer Comment
Wed, June 01, 2011
STAY AWAY FROM THESE GUYS!
I would lock the door if I saw them on my lawn!
Who "fixes" tv's anymore? All you have to do is buy a new model from walmart then exchange the guts and get a refund.
Problem Solved!
EC
Thornton,Colorado,
United States of America
Disclaimer
#5Consumer Comment
Wed, June 01, 2011
I also had the same terrible experience with this company. They lied about the price and my TV was worse off after they had it for 10 days. Additionally, they say their disclaimer says that they will only talk to the person who filed the original report. Well, that is not stated anywhere on the disclaimer they gave me. My husband is out of town and cannot discuss our TV with them, however, they will not talk to me. My name is on the check that paid them, they should talk to me. There are 37 complaints with the Better Business Bureau of Denver and it seems they are in the business of ripping people off. I would never recommend this company and plan to take legal action against them.
AAAA TEVA Manager
Centennial,Colorado,
United States of America
Please read the disclaimer, It clearley states that the Diagnostic is just that a diagnostic.
#5UPDATE Employee
Fri, May 13, 2011
AAAA TEVA Inc. Customer DISCLAIMER (rev.05/11) 303-770-6321 8216
S. Holly St. Centennial CO 80122
This disclaimer is standard with all customers. Please call (303) 770-6321 or visit 303television.com with any questions
We will call you once we have a status on your TVs repair. Due to the volume of business, it can take up to 12 Business Days for the diagnostic. The technicians are not authorized to quote repair times\price. Repair time\ price is based on
availability of parts and shipping time when necessary. It is our intention to get your TV repaired in the shortest time possible. Industry standard for TV repairs is 21 Days.
WE WILL SPEAK ONLY with the person who placed the repair order.
1.
The swiped credit card slip with the technicians needs to be signed for authorization of charges, you will not be double charged.
2. Our service call is free only if we perform the repairs. Otherwise a trip charge of $50 is collected no exceptions.
3. In home TV repair cost is collected parts and labor on the spot. For TV repairs that need to be performed in our service center we collect a diagnostic fee.The diagnostic fee is collected up front and is not refundable; it will be
applied fully towards the repair parts and labor if approved by the customer. The customer will not be charged more than the diagnostic unless the customer authorizes those charges when we call with the repair update.
4. It is the customers responsibility to retrieve their items within 5 days of notification of its availability or repair. Machines may be disposed of if not picked up within 5 days without mailed notification. A $90 disposal fee will be charged
to dispose of machines. A storage fee may also apply.
5. Your unit will be disposed of immediately upon your verbal approval when applicable. We cannot retrieve units once disposed of.
6. AAAA TEVA Inc. will deliver unrepaired items back to the customer for a fee of $90. (ONLY IF NOT REPAIRED)
7. Repairs should only be performed by qualified technicians. All electrical equipment is potentially dangerous when dismantled.
8. AAAA TEVA Inc. is not liable for any damages present on your television set or any furniture around it. It is always our intention to perform all repairs and deliveries with the utmost courtesy and professionalism. We are not responsible
for scratches and dings on the bottom of your Set. The wooden base of most Rear projections TVs tend to break off at the sides this occurs often and we are not responsible for those damages.
9. All DLP bulb sales are final, when bulb replacement is performed at customers request. DLP TVs often require additional repairs.
Signature
acknowledging receipt and acceptance of terms of service: Date: .