I would like to file a complaint about the Shoreline AAMCO. After being told that the work would be much less than it ended up being, and being told it would be 4-5 days, it has already been 2weeks. They said the car would be done today by 4:00. No call by 4:30, we called and they said it wasn't done and wouldn't give a date that it would be. They tossed in an upgrade to the 36 month warranty for free. We asked that the invoice be sent so we could see it in writing. On the invoice it did not indicate it was free but said it was an extra $500. We called to complain and got into a heated conversation that ended with the general manager, Roc, saying he was going to "take apart our transmission, throw it in the f*&%ing trunk and toss it on the f*&%ing street" This is after we have been charged over 3K and still have no car
5 Updates & Rebuttals
Charlie
haw river,North Carolina,
U.S.A.
Friend
#6Consumer Suggestion
Fri, October 23, 2009
Washington is a state inwhich enforces restrictive orders against Aamco! Go to aamcolawsuit.wordpress.com for info! Good Luck!
Charlie
haw river,North Carolina,
U.S.A.
Friend
#6Consumer Suggestion
Fri, October 23, 2009
Washington is a state inwhich enforces restrictive orders against Aamco! Go to aamcolawsuit.wordpress.com for info! Good Luck!
sarahleighport
Washington,USA
It's Tuesday
#6
Wed, August 19, 2009
First off I'd like to say that it's now Tuesday so if by rectifying the situation on Monday you meant once again telling me my car would be done and then finding an excuse as to why it isn't, then yes, the situation was rectified. Thank you. Yes, they did offer to refund some of the money, but we have not yet seen that. If the owner requires that customers be called daily, he may want to evaluate his staff since the only time we have been called was when they wanted money, which in all honesty should be completely refunded at this point. If he requires a high standard of customer service from his employees, then he may want to fire at least 1 person at that location because anyone that feels it is ok to speak like that to a customer, clearly shouldn't be dealing with customers. I can tell you if I used that language and threatened a customer like Roc did, I would be fired on the spot. I'm also not sure you can call AAMCO a reputable place. Unfortunantly, since I've had my car there, I've had the opportunity of talking with many people that have used AAMCO, all bad experiences. I'll be sure to update when the situation is rectified but as of now, that is the last word I would use.
Osama
seattle,Washington,
U.S.A.
Sara i spoke to the owner
#6
Sun, August 16, 2009
And would like to stress that we will be working 1st thing on Monday AM to take care of all the issues.
Thanx
CSM
Michael
Osama
seattle,Washington,
U.S.A.
Re AAMCO IN SHORELINE
#6
Sun, August 16, 2009
I would like to take the time to respond to this unfourtanate complaint and hope fully we can rectify the issues here.I am an employee that works very closely with The owner and Roc on a daily basis.I would like to point out 1st of all the owner that owns this locaition has a strict policy of customer satisfaction guidelines that must be complied at all times by all employee's of AAMCO.So with said we have been advised obout this complain and it will be rectified on Monday AM.Since i am replying to this complain on a Saturday i will assure all involved that the owner is involved and will personally take care of this issue.At any AAMCO all ownerts stress that its a policy where all managers MUST CALL ALL CUSTOMERS ON A DAILY BASIS WITH AN UPDATE no matter how small or big the repairs are with an update.Transmission business is a complicated business and since we are the experts we do our best to repair the transmission right the 1st time.However we are not perfect and sometimes we do drop the ball.And yet when we do we make it a priority to make it right with every single customer no matter what the repairs are.I want to assure everyone that we are a very REPUTABLE REPAIR FACILLTY and the owner and the GM always stresses that WARRANTY WORK ALWAYS TAKES PRIORITY,AND THAT MEANS IF WE DIDNT FIX IT RIGHT THE 1ST TIME WE WILL DROP EVERYTHING AND TAKE CARE OF THAT CUSTOMER.We treat all our customers fairly and equally and our aim is CUSTOMER SATISFACTION.We all know without customers there will be no Centers.Sara we are going to assure come Monday that you will be on the #1 list and we will do everything to make this RIGHT.Please bear with us till monday and i personally assure you that we will make every thing right for you NO MATTER WHAT.
Regards.
Michael
CSM