Complaint Review: Aamco of Pearl River

Visited AAMCO of Pearl River two years to replace a transmission.  The owner, Chris, gave me a "great deal" to re-build my transmission that was sharply lower than other estimates I received.  No surprise that less than two years later, the transmission was shot once again.  

After speaking with, and at the suggestion of one of the receptionists, my wife dropped off the car during after-hours with a note saying "We paid you a lot of money two years ago.  Do the right thing."

Despite us not signing ANYTHING that gave them authorization to take apart the transmission, and despite Chris's right-hand man sending us an email asking us for this authorization, he got antsy after 24 hours of not hearing from us and decided upon himself that "do the right thing" meant "take apart my transmission."

He then calls us to say it will cost approx. $3,500 to rebuild it again.  He also told us that my wife must have hit a curb because the axle was bent and this might have caused the problem.  We decided that we wanted to take it somewhere else, or perhaps even junk the car, and we were then told that we would have to pay $800 so he can put the transmission back together.  Mind you, the car drove PERFECTLY when we brought it in, but the transmission light was on.

Chris's right hand man then told me he we would not relinquish the car until we paid them $800. Fortunately, Chris was there, and he relinquished, and we had the car towed out of there to another shop...who also told us that there was absolutely nothing wrong with the axle.

AAMCO is great if you want to be sweet talked into thinking you are getting a great deal.  But if you want the correct service, go elsewhere.