Complaint Review: AAMCO TRANSMISSION

THE DEPARTMENT OF MOTOR VEHICLES DID AN INVESTIGATION
AND THIS IS THE LETTER THAT WAS MAILED TO ME.

I also suggest you file your complaint with the DMV first.

After being scam I did not even trust the inspectors doing the investigation. They kept asking all kind of questions I guess its to see if your telling the truth, but what I don't understand Is why so many questions when the evidence is in front of them. I feel sorry for a person that does not have enough evidence while trying to explain how a facility maliciously scam them out of thousands of dollars.


THIS IS THE LETTER THEY SENT ME

DEAR MR ****

As a result of your complaint an investigation was conducted by the department and based on the evidence presented; the following has resulted.

An official warning letter is being sent to the facility. The facility has been cited with the following violations

AMENDED NOTICE

Regulation 82.5b Willfully failed to note oral authoriztion to perform work on invoice in accordance with regulations in that the facility failed to properly note oral authorization on the invoice for the nitial diagnosis (External inspection Service). In particular, the manner in which the authorization was obtained (in person, by phone, etc.

Regulation 82.5b Willfully performed services not authorized in that the facility failed to give a copy of the written work order to Mr. **** at the time vehicle was dropped off on ****

Regulations 82.5c Willfully failed to complete invoice as required in that the facility failed to complete invoice as required. In particular, facility failed to note a description of the problem by the customer.

Regulations 82.5b Willfully performed services not authorized in that the facility failed to get authorization to perform an internal (tear down) inspection on Mr. ****

THREE INDIVIDUALS AT THIS LOCATION ARE DEFRAUDING CUSTOMERS.

THEY OFFER YOU A FREE ESTIMATE. ONCE THEY HAVE YOUR CAR THEY CALL YOU AND ASK YOU FOR A DATE OF BIRTH TO CHECK YOUR CAR WITHOUT DISCLOSING ANY FEES AND WHEN YOU DECIDE NOT TO GIVE THEM YOUR BUSINESS THEY HIT YOU WITH A $600.00 FEE. THEY THEN TELL YOU IT WAS A FREE EDS WHICH COST $39.95 WHICH THEY DIDN'T EVEN DISCLOSE THAT FEE. THESE INDIVIDUALS ARE OUT OF CONTROL.


THESE INDIVIDUALS SEEM TO HAVE DONE THIS MANY TIMES BECAUSE THEY ARE SO GOOD AT WORKING TOGETHER. THEY ARE ARROGANT AND THEY FORCE YOU TO USE THEIR BUSINESS. IF YOU DO NOT GIVE THEM YOUR BUSINESS THEY BEGIN TO THREATEN YOU BY USING SCARE TACTICS BY THREATENING TO CHARGE DAILY FEES AND BY PUTTING A LEAN ON YOUR CAR.

IF YOU HAVE BEEN A VICTIM YOU WILL NOT RESOLVE IT WITH THEM. THEIR MAIN GOAL IS TO GET YOUR MONEY. DO NOT TRY AND RESOLVE IT WITH AAMCO HEADQUARTERS THEY ARE ALSO NOT CUSTOMER FRIENDLY. i WONDER WHY? WHEN YOU CALL HEADQUARTERS THEY ASK YOU TO PUT IN YOUR ZIP CODE AND THEY WILL RE-DIRECT YOU DIRECTLY BACK TO AAMCO 1027 EAST GUNHILL ROAD. HEADQUARTERS WILL ONLY WANT TO FIND OUT IF YOU PAYED AND THEY WILL NEVER CALL YOU BACK TO ASK HOW WAS THEIR SERVICES. ITS OBVIOUS THE LACK OF CUSTOMER SERVICE AT AAMCO HEADQUARTERS LEAVES THESE INDIVIDUALLY OWNED FRANCHISES TO PRACTICE BAIT AND SWITCH AND OTHER FRAUDULENT PRACTICES.

IF YOU TAKE THEM TO SMALL CLAIMS COURT YOU MUST GO WITH A LAWYER. IF YOU DO NOT HAVE A LAWYER THE JUDGE WILL NOT BE INTERESTED IN YOUR CASE AND HE WILL NOT LISTEN TO YOUR WITNESS IF YOU HAVE ONE, DUE THAT ITS A FRAUD CASE. IN OTHER WORDS HAVE A LAWYER PRESENT.

DO NOT LET THIS DISCOURAGE YOU IT IS ONLY ONE VENUE AND KEEP ALL YOUR INFORMATION.

IF POSSIBLE RETAIN A LAWYER AND SUE THEM IN A HIGHER COURT WITH A JURY THAN CAN HEAR THE FULL CASE. ALSO DO NOT FORGET TO HIT THEM HARD FOR MONETARY AND EMOTIONAL DAMAGES. SAVE ALL YOUR DOCUMENTS LETTERS RECEIPTS HAVE YOUR WITNESS WRITE OUT A NOTARIZED STATEMENT AND KEEP IN YOUR FILES. TAKE YOUR TIME IN SEEKING AN ATTORNEY.

DON'T BE INTIMIDATED BY THESE INDIVIDUALS.

ALSO QUICKLY CONTACT THE BRONX DISTRICT ATTORNEY'S OFFICE ALSO CONTACT THE DEPARTMENT OF MOTOR VEHICLE. BETTER BUSINESS BUREAU AND STATE ATTORNEY GENERAL.

DEPARTMENT OF MOTOR VEHICLE IS THE AGENCY THAT ISSUES THESE FRANCHISES A LICENSE. ALSO FIND OUT FROM YOUR LEGISLATURE AND ASK HOW IS IT POSSIBLE AAMCO TRANSMISSIONS ARE ABLE TO DO BUSINESS IN NEW YORK STATE WITH SO MANY COMPLAINTS THROUGH OUT THE UNITED STATES.

I AM CURRENTLY SEEKING LEGAL ADVICE AND I AM CONTEMPLATING A MAJOR LAWSUIT.

IF YOU BEEN A VICTIM OF FRAUD BY THIS FRANCHISE CONTACT YOUR LOCAL DISTRICT ATTORNEY'S OFFICE.

IF YOU ARE GOING TO USE AAMCO TRANSMISSIONS

1-DO NOT ALLOW THEM TO TAKE YOUR CAR. AVOID THEM IF POSSIBLE.
2-DO NOT GIVE THEM YOUR DATE OF BIRTH OVER THE PHONE OR YOUR LAST FOUR DIGITS OF YOUR SOCIAL SECURITY NUMBER THEY USE THIS INFO TO SAY YOU AUTHORIZE THEM TO TAKE DOWN YOUR TRANSMISSION.
3-THESE PEOPLE ARE VERY CONNIVING. JUST DO YOURSELF A FAVOR AND DON'T USE AAMCO YOUR POCKETS WILL REGRET IT. INSTEAD USE A MOM AND POP SHOP. CUSTOMERS ARE NOT AWARE MANY MECHANICS TODAY ARE ABLE TO WORK WITH TRANSMISSIONS.
CONTACT A FRIENDS WHO USES AN HONEST MECHANIC. YOU WILL BE AMAZED AT HOW MUCH CAN SAVE.

IF YOU ARE READING THIS ITS PROBABLY TOO LATE. REMEMBER TO TAKE THE ADVICE I JUST GAVE YOU AND PUT IT TO USE.