Aamco Transmission ripoff Bruce-manager liar $3000 on a rebuilt Aamco Transmision never fixed correctly. Been worked on 7 times in 5 months. ripoff con-artists took us for all we had stuck for holiday Spokane Washington
Aamco Transmission, *Bruce-manager* took our money we spent $3000 on a rebuilt Transmision it was never fixed correctly. Been worked on 7 times in 5 mths. Now van is inoperable and Aamco won't fix!
In Feb 2002 we took our van to Aamco in Spokane because we were told by Bruce that he just completed another trany job for $1400.
We authorized $100 worth of work to get an estimate. We called to get the estimate and Bruce (store manager) told us that the transmission had been taken all apart and parts were already ordered. We reminded him of the original $100 authorization and his reply "you need your van back don't you". We then told him of the other quote we had for $1800 from another dealer. He asured us we would work it out.
We paid $1500 up front with pmts of $160 mth. The transmission did not work right as soon as be drove away. We retuned 5-7 times in 4 months just to find that it still shiffed wrong and slipped. In June we brought the van back and told Bruce that we would not receive another dime from us until the transmission was fixed correctly. Bruce agreed and when the work was done he assured us it was fixed and we paid him another $250. Bruce informed us we were square and paid in full.
In Dec 2002 we took it back before going to vacation and were told by Bruce that our warrantee was null and void and that we owe him another $450 for a balance he said we owed. He already told us in June we were square and we never received a bill or invoice since. He is making this an excuse so he doesn't have to fix our van because he knows HE messed up.
We are now stuck across the state over the holidays with no way home because our trany is completely out. Ford quotes $4200 To fix Aamcos mess and we don't have he funds to replace it again.
Richard
Spokane, Washington
U.S.A.
2 Updates & Rebuttals
TRANZMN
Richmond,California,
U.S.A.
TO RICHARD AN BRUCE
#3Consumer Comment
Sun, May 11, 2003
Both of you guys are trying to screw the other out of money and a warranty~~~~Richard : bruce is tying to forget about the warranty so he doesn't have to spend the money to take care of the problem for 400.00 thats ok to say FORGET IT!!! because he already got most of the profit from the job and the cost of the warranty repair i'm sure will be more that the 400.00 loss to the shop. parts/labor~~~~~~Richard ~~if the original warranty would still be in force if you paid today~~~~pay him ~~sent it certified mail~~~~~~~~~~~~~~~~~~BRUCE~~~i bet this is a axod/axode~~~~or an aod/aode~~~ i don't know how you could take out the unit with a 100.00 promise~~~i understand the shop may have been slow in feb because shops are always slow this time of year (tax time) this practice would NEVER fly in CA. Shame on you!!!! To obligate someone to a repair at YOUR price is unethical/illegal without a signed contract (as you know) maybe you CYA on this one so it won't look that way if you did your job on this one~~~~and missed the bullet~~~~~~~~~~~I JUST HATE SEEING THIS TYPE OF PRACTICE HAPPENING~~~~~~goood luck to both of you~~~~~~~~~~~
BRUCE CHILDERS MGR
SPOKANE,Washington,
U.S.A.
RESPONSE TO MR WELLS COMPLAINT
#3REBUTTAL Owner of company
Fri, January 03, 2003
MR WELLS BROUGHT HIS VEHICLE IN TO OUR AAMCO CENTER ON 01/23/02 COMPLAINING THAT HIS TRANSMISSION WAS NOT WORKING PROPERLY.
UPON COMPLETION OF OUR EXTERNAL DIAGNOSTIC SERVICE WE INFORMED MR WELLS THAT HIS TRANSMISSION HAD A INTERNAL PROBLEM AND NEDDED TO BE REMOVED AND INSPECTED.
MR WELLS AUTHORIZED THE REMOVAL AND INSPECT ON 01-24-02 AT 9:05 AM FOR THE LABOR CHARGE OF $450.00.
UPON INSPECTION MR WELLS WAS INFORMED THAT HIS TRANSMISSION NEEDED TO BE REBUILT AND THE TOTAL REPAIR WOULD COST $2323.86 PLUS TAX.
MR WELLS AUTHORIZED THE REPAIR AND SUBMITTED A APPLICATION FOR CREDIT TO A FINANCE COMPANY WICH WAS DECLINED,AT THAT TIME WE OFFERED TO HELP MR WELLS BUY EXTENDING CREDIT TO HIM IN GOOD FAITH WITH TERMS AS FOLLOWS, $1500.00 DOWN AND PAYMENTS OF $40.00 WEEKLY UNTIL PAID IN FULL AT 0% INTEREST.
THE LAST PAYMENT WE RECIEVED WAS ON 7/06/02 WITH A OUTSTANDING BALNCE OF $442.08.
ON OR ABOUT 12-16-02 MR WELLS BROUGHT HIS VAN IN AND SAID THAT HIS TRANSMISSION WAS NOT WORKING PROPERLY, AT THAT TIME I EXPLAINED THAT IF HE WOULD PAY FOR HIS ORIGINAL REPAIR, WE WOULD BE HAPPY TO HONOR HIS WARRANTY.
MR WELLS ELECTED NOT TO COMPLY WITH OUR OFFER AND PICKED UP HIS VAN WICH IN EFFECT VOIDED ANY WARRANTY WHATSOEVER.
SINCERELY