AAmco Transmissions Warranty Rip-off Gary Leibovitz, Eddie, James, Head Office (Angel) holing my car hostage for bogus charges! *UPDATE I did eventually get reimbursed after many calls
In August of 2000 I had a rebuilt transmission put in my 1994 Chrysler Concorde on August the 8th.In the city of Oshawa, my car failed me on the local highway. On August the 18th. I took it back to my local service Centre in Mississauga Ontario.At this time I reported to them in writing that the transmission indicators were not working and also that the tramission was slow going into reverse.
After three attempts on three different days to fix this problem they told me that they did not know what was wrong. I continued to live with this till October of 2001. At this time I took it back again and they diagnosed a pinder switch. I told them that they had already replaced this item and it still did not work. They suggested that I allow them to take the car to a dealership and have them diagnose the problem. I told them OK but I would only pay for one hour labour on this item. At this time they put me in a rental car tellling me that the insurance would pay for it but this like my car being fixed did not happen.
At the dealership they found the ATM to be defective. I have already replaced this in their Oshawa shop. At this time I told them that since I have had the car in thier shop at least three times since then for the same problems that it should be their problem since they misdiagnosed the problem right from the start.
They came back from the dealership and wanted two and one half hours pay for the diagnostic services. This I would not pay. They wanted me to pay for the part and I disagreed with them on this as well. They were the ones who could not find the problem. At this time they put me in between an argument between the two shops over who was at fault. This went on for 3 days while they had my car.
On Friday I went to pick it up only to find it locked up and again locked behind closed doors with the keys again stashed away. They at this time told me that the insurance would not pay for the car rental since it was not an internal problem. This insurance as they call it cost me $700.00. They insisted thay I pay for the car rental, after an arguemt they agreed to me only paying one day. They were the ones who put me in the car after stating it was covered by insurance, another misdiagnose. At the desk back at the AAMCO centre they refused to give me my car until I paid them $312.00 for the ATM.
In order to get my car back out from behind locked doors this is what I was held hostage to.
The Mississauga shop has been held up constantly by the Oshawa shops refusal to pay for any parts. Again using the customer poorly.
At one time I was left on hold by the Owner of the Oshawa store Gary Leibovitz for 15 min. only to hang up and I recalled the store and at this time I was told by Eddie the shop manager that he did not care what Head Office said He ran the shop not customer service from Pennslyvania. More customer service.
I was in contact with the group from Penn. often but the usual answer was we are trying to see what we can do........Most calls were not returned. I am writing this missive after being promised a return call from ANGEL from head office yesterday only to not recieve it.
The Mississauga store manager James put me into the car saying the insurance would pay for it when they refused the owner(Brian) said that he did not care what his manager stated at the time he would not pay for the rental.....more great client relationship.
This whole incident left me feeling that I had been held hostage by the whole of AAMCO.
Thanks Ernie
4 Updates & Rebuttals
joe
hamilton,Ontario,
Aamco is at fault
#5Consumer Comment
Tue, September 10, 2002
Thats right (EMPLOYEE) all of these customers are wrong. Why don't you educate yourself and read all of these reports on Aamco. I to was ripped by Aamco to the tune of 2400$, only to be told I was imagining the problems.
I suggest all the future suckers who use Aamco prepare a big sign and buy a lawnchair, this is what you will need to get any form of customer service.
I wonder if these idiots working on our transmissions are actually certified or are they in training. Opps guess I hit a sore spot their eh (EMPLOYEE).
Edward
Oshawa,Ontario,
Try and tell it like it is
#5UPDATE Employee
Tue, March 19, 2002
The Oshawa location in no way held up any repair with failure to pay. Under Eanie's warranty elactrical is not included in the repair. The part that Earnie needed was a computer that is outside of the transmission and was not under warranty.
Although the Oshawa location did replace the computer at the time of the original repair, the warranty on the computer had ended. The computer was a chrysler manufactured product not an Aamco manufactured product.
What Aamco did was go beyond it's agreement and help a greedy, selfish, dishonest customer with more than what they should have. Sometimes customers cannot accept things for the way they are, they have to make them the way they want it to be. The Oshawa location serviced the vehicle and properly and warrantied any service that was required for the transmission. First a computer, what's next the brakes, the tires or the seats.
aamco Oshawa Ontario and Mississauga Ontario Canada, ..I did eventually get reimbursed after many calls
#50
Thu, December 27, 2001
In my last act to get some customer satisfaction as I reported in my last modification I contacted Head Office again,spoke with
the customer service vp.(Mike D'coola). He worked on the problem for two days and contacted me about the first week or so of November saying he would be issuing a cheque the next day reimbursing me for the part which I had installed in Oshawa. He stated to me that he would have a cheque issued the next day, two weeks later I again contacted his office but he was never available, so I spoke with Angel again. She told me the cheque would be here within two or three days. I again called her Dec. 14th and she said the cheque would be processed on Monday Dec. 17th. On Tuesday the cheque was processed according to the date and I received it Dec. 27th. I am happy that I got my money returned for the defective part, but I am not so happy with the way the matter was handled toward the end. If someone says a cheque will be issued I expect that very thing to happen. My thanks to Mississauga for finding and fixing Oshawa's problem and my thanks to Mike D. for resolving the issue. I would state at this time that my problem with AAMCO has been resolved.
#50
Thu, November 15, 2001