AARON FURNITURE RENTAL AND LEASING AKA AARON RENTAL CENTRE KINGSTON ONTARIO UNPROFESSIONAL, UNTRUSTWORTHY, COLLECTORS OF INFORMATION Kingston Ontario
What can one say...here is a company that is very close within 50km and after spending hours answering all there useless questions, having them google map where I live stating "you are in our service area", calling all my contacts, signing a contract...they now claim you are out of our service area and this after they GOOGLE MAPPED IT...
When I called I asked to speaking with the Regional Manager and they refused, then they put the manager on the line and he said "Corporate Office has nothing to do with franchisee's" and I said "even a franchisee has corporate policies to live up to". I finally found the number to "head office" and they were amazed they wouldn't deliver to the area as they too had me in that stores service area.
THIS IS A STORE THAT SHOULD BE AVOIDED AT ALL COST...EASY HOME EASIER TO DEAL WITH, NO PROBLEMS IN DELIVERING TO RURAL AREA....POLITE AND PROFESSIONAL
2 Updates & Rebuttals
CEO Legal Works Corporation
Gloucester,JUST WORDS
#3Author of original report
Tue, July 23, 2013
After a rep files a rebuttal and I contact them more of the same someone will get back to you...but they don't no response even after stating "we will try resolve the issue" clearly Aaron Cares should say Aaron you don't give a crap about you or anyone else.
I was told the area manager would call...didn't, I was told I would get a call NO LATER than yesterday and no one called...not that I am surprised and when I threaten legal action they don't take it seriously do I guess we go to court...
Aaron's
Atlanta,Georgia,
Aaron's Cares - Response
#3UPDATE Employee
Thu, July 11, 2013
Dear CEO Legal Works Corporation,
Thank you for your report. I am very sorry to hear this situation occured at the Kingston store, the negative service you received from Management, and the inconvenience this has caused. Aaron's takes these matters very seriously and I appreciate you for bringing this to my attention. I'd be happy to further assist you and look into this matter.
At your earliest convenience, please send me an email at Response@aarons.com or call 678-402-3403 with the best contact phone number / email to reach you and any additional details you'd like to share.
I look forward to hearing from you.
Thanks,
Jessica