Complaint Review: Aron's Rent To Own

On June 26, 2004, I purchased a computer on the 90 Day Same as Cash program. They stated they had to deliver it and wouldn't be able to do so until Tuesday, June 29. The computer worked 2 or 3 days and quit. I called Aaron's and they said to call Dell (the computer manufacturer). Dell went through a series of tests and determined that it was the hard drive. They said they'd send a new hard drive for X amount of dollars. I told them it was rented from Aaron's only a couple of days ago.

I called Aaron's. They would deliver a new computer on Saturday. Come Saturday, the man shows up and tinkers around for 2-3 hours. Finally he opens up the computer and some of the hardware is missing!!! He leaves saying he will be RIGHT BACK. I wait and wait, missing my nephew's wedding reception, and the guy never came back or call. I called Aaron's at 4:45PM and asked them when he was coming back. They said he'd had other deliveries to make and wouldn't be back that day at all! I was really p*ssed especially since I missed the reception because I figured the guy would be right back and I'd said I'd be there.

The following Monday they were back with yet another computer. They had said on Saturday I would be their first call. I called the store several times and basically got the run around. Finally around 3:30-4:00PM they arrived. That 3rd computer seems to be okay.

Because of all the trouble I was promised two (2) weeks FREE rental. Naturally, I never got it. I was ready to pay off the computer and called them Oct 1. They said it would be alright to come in on Monday, Oct 4 and pay. When I got there on Monday, I was told the payoff was $627 instead of $343!!! That I had missed my 90th day by not being there Friday!!!!! If they had told me I need to be there Friday to get the lower price, I would have gone, but they said it was okay to wait until Monday, NO PROBLEM!!!!!!

I think they are very poor businessmen. You can't rely on them or anything they tell you. The go back on their word many times.

Kary
Spokane, Washington
U.S.A.