AARONS RENT TO OWN AARONS SALES AND LEASE OWNERSHIP They claimed I owed more than I did on my lease and stated contract payment amounts, etc, were not correct. Midwest City, Oklahoma
My most important complaint is that every employee I spoke with regarding my contract states it isn't correct. One day I went into the store to make a payment on my account and was told by the cashier I did not need to make a payment because I was ahead on payments. When I asked how far ahead, he said I would need to call later and ask the auditor. The auditor said I was ahead as well, but when I asked her how much I still owed on my contract, she quoted an amount that equalled 6 payments, which is what would be left if I were not ahead on payments. To this day, I cannot get an honest answer from any employee at Aarons. I spoke with an employee named K.C. on May 8, 2012. I asked him how much I had paid on my contract so far and he quoted an amount that was a full payment less than what my receipts totaled. I plan to pay off my contract in full with my next payment, but since no one can be honest with me, I don't know how much the payoff amount is. I still feel I should go by the contract amount, but it doesn.t state an early payoff amount. What should I do?
1 Updates & Rebuttals
Lori
DEL CITY,Oklahoma,
United States of America
I found out someone from Aarons had subtracted a payment from my account!
#2Author of original report
Thu, May 10, 2012
After several hours today of speaking with an area manager, she emailed me a spreadsheet of all the transactions on my account. Come to find out, someone had deducted a full payment amount from my account for no reason. There was no payment returned, and the area manager said someone had posted a payment without me making one (which there was none). In the end, I said all that should matter is how much I've paid in total payments. Add that up! I told her, " If someone did add then subtract a payment, my payment amounts should still be the same, right?" All she would say is that someone from corporate will be calling me. I still have no resolution, and BEWARE, THEY WILL TRY TO STEAL FROM YOU!!