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aaronson van lines precison moving and storage expensive over charge under deliver late damaged goods missing goods added fees Boynton Beach, Florida
1. Not sure what they meant by “highly rated”, because the moving company that showed up the day of pickup was Precision moving and storage of NY and has a F with better business bureau. http://www.bbb.org/new-york-city/Business-Reviews/storage-units-household-and-commercial/precision-moving-mini-storage-in-bronx-ny-68576/ This mover turned out to be terrible too. Random charges on my credit card they wouldn't respond to, 40 days to complete the move, several damaged and missing items.
2: Aaronson searching the fleet of movers for the best possible time frame. On the phone, "we can do that". Then looking at the contract the ETA will be much different than the phone. The move took 40 days, 2 weeks longer than the longest date provided in the paper contract ETA.
3. The phone conversation implied the move is done by weight and my items was grossly over estimated. I was informed I would be given a DOT certified receipt of the weight of my items and a credit returned if the items was less. No such receipt was provided, certainly no credit, just the opposite.
4. Aaronson said they would be with me every step of the way, but when the ETA of May 23 came and went. Nobody called to update me. I reached out and it took 3 days before they got back to me. They could not tell me what state my stuff was in.
5. Aaronson called me 6pm the night before pickup saying movers would be at my house at 9am. 6 days earlier than planned. Small boxes is all I could find, turns out this adds $200.53 to the bill. This is probably what Aaronson meant by every step of the way, ready to run my credit card. When I was considering another lower cost mover, Aaronson told me you will be hit up with all sorts of extra charges on delivery. Sad, Aaronson did it to me anyway. Avoid Aaronson
The Aaronson quote was the highest of the movers I researched on top of which was 30% more than Aaronson originally quoted. Just what service did I pay more for? Its like a pizza being delivered. Imagine the price on the phone goes up on delivery? Only to find out its late, cold and a slice missing? No pizza (or food) company would be in business with such customer service. Perhaps maybe if the meal was on the house. Same should apply to the moving business, but not in my case. Aaronson was warned of my review, but had no interest in refunding some of these charges. So buyer/mover beware. Avoid being taken for a ride, you must always avoid Aaronson and pass on Precision.
2 Updates & Rebuttals
Mark
Oak Hill,West Virginia,
USA
Suggestion
#3Consumer Comment
Fri, October 02, 2015
I had a similar experience with Aaronson Van Lines this summer. It was a moving nighmare, to say the least! I just published a report on this website and you can read it here. I now live in Oak Hill, WV and my town is listed on the report. That should help you to now which report I authored.
I am sorry you had this experience. It seems to be habitual with this broker.
At the time we contracted Aaronson Van Lines, we did not realize they were only a broker. I would have never used them if I had realized this. I cannot discern exactly what these people did for us, other than to upset us greatly and turn our move into a nightmare.
Our move was farmed out to a company called "JT Express" out of St. Louis, MO. They showed up 14 hours late and took 31 hours to load our belongings. they showed up with a box truck to move our TWO homes. There was a tremendous amount of damage to our belongings, as you can read about in my report. I filed a claim with Aaronson Van Lines. I sent all of the pictures of damages, as instructed. After 2 1/2 months of waiting to hear someting about our damage claim, I emailed Peter at Aaronson Van Lines. I emailed him 4 times. No response. SO, I decided to do some investigating.
I was able to find JT Express of the Federal Motor Carrier website, which also listed the insurance information for them. Apparently, they have had numerous insurance providers during th last couple of years. They have also had their motor carrier authority revoked a couple of times! Anyway, I was able to track down the insurance carrier through this website and I then filed a claim with the insurance company myself. They responded very quickly, gave me a claim number, took my statement over the telephone and have now arranged for an adjuster to comeout and investigate the damages.
You may have to do this yourself. It seems this is the only way to deal with people who engage in business and then will not take responsibiity for their actions.
I wish you the best with this and hope this will help you.
Aaronson Van Lines
Boynton Beach,Florida,
USA
Thank You
#3REBUTTAL Owner of company
Wed, July 08, 2015
Dear Doug Briere:
Thank you for your letter alerting us to the problem you have been having with your move to California. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Since 2010 Aaronson Van Lines has been servicing moves nationwide, and although we have never received any online complaints before, we do appreciate the open forum “Rip-off Report” has provided for us to communicate with you.
In an effort to satisfy such an important client like yourself, and as tangible means of acknowledging your disappointment I would like to offer you my personal guarantee that we will address, and resolve all of your concerns with our company. Please contact me personally to discuss this matter at (800) 419-6024 Extension 101. I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as a client.
Sincerely,
Customer Relations
Aaronson Van Lines