Complaint Review: ABC DISTRIBUTING

I ordered a tapestry kit for a Christmas gift I was considering. ABC, then sends you this kit for your to send in a picture and the wording your want on this blanket. Now I have received bills for 3 kits at 58.45 each, which is the cost of 3 additional throws, even though I only ordered 1. I called and probably 15 times in the past 2 weeks to be put on hold for as long as 30 minutes before I would hang up. Emailed and got an email back that someone would contact me. Nothing. Today I call, hold for 15 minutes (long distance) and a John ****** finally came on and was RUDE. I explained being billed for 3 additional throws that I did not order nor did I receive. He informed me that the order forms (kit in his words) were what I was being billed for. He proceeded to tell me that if I did not sent the kit back I was responsible for payment for a few pieces of paper as it had a key code number on it. No where in the "kit" does it say it has to be sent back. He also informed me that I should not of disposed of them. My response was it was addressed to me at my office I can do what ever I want. He said fine we will put it on your credit. $175.29 for 3 order forms that I did not return as I was not informed to do so. I explained to him that I have been a customer for 20 some years, and they could check my record and see there has never been a payment problem. Not his problem. Said he would send me a self address stamped envelope to send back the packet, but, I only have one with a key code as I was not going to order another tapestry and only kept the one if there were problems. I need help getting this bill taken care of and I will never ever order from them again. I could of been nasty and said I never received the tapestys and to take them off my bill, but, I was stupied and said I received the envelopes to order 3 additional tapesties. Help!!!

Deborah
PLANT CITY, Florida
U.S.A.