ABC DISTRIBUTING ripoff fraudulent billing bad on nerves NORTH MIAMI Florida
I have ordered from ABC for years-with no trouble. Then low and behold-all of a sudden nothing can go right. On Dec 5th, 2005 I finally reached a real body-or so I thought. Jameca in Customer Service. I cancelled everything else we had ordered(after finding that everything was backordered)since nothing would be here by christmas. Jameca read all cancellation numbers back to me-everything was on go. Since then have received 1 box (which was cancelled already)with in-correct amt of object(ordered 3 sets of candle crocks(6)-received 1 set of 6 and billed for 3 sets of 6. See the problem!!!!!
Now- can not get anyone to answer a fax- or get through on phone system. I have tried daily(anywhere from 10 to 20-25 times)by phone and never got through-since I luckily (I thought) got a hold of Jameca. We faxed a letter to Customer Service on 12-13-05-but alas they can't seem to take care their customers. This is nerve racking-and had not be reported to credit bureau.
T
lonoke, Arkansas
U.S.A.
1 Updates & Rebuttals
Maria
North Miami,Florida,
U.S.A.
Give us the opportunity to resolve this issue
#2UPDATE Employee
Thu, December 29, 2005
Please give us the opportunity to get more details on what transpired and to resolve this issue for you.
abc has been in business for over fifty years and it's because we provide our customers with great values AND service. We process millions of orders each year and the number of customer complaints is infinitesimal when compared to the majority that are processed successfully. Yes problems do happen from time to time as in your case but we don't ignore our customers. As a mail order company we are extremely busy at this time of year and we apologize for the difficulty in reaching us.
Please e-mail me at maria.camara@abcdistributing.com and give me more details on your issue and I will help you resolve it.