Complaint Review: ABC Limo Services Va

  I got a quote from a chauffeured car rental company ( ABC limo in Va) for an airport pick up with final destination in Virginia with a stop. Although I had indicated in my reservations that I had 4 luggages and asked for a Sedan, the car they brought could not fit my luggages and they changed it to an SUV. 

First, I was charged for my international flight delay, though the website indicates that the company checks arrival time before sending the driver. Second, I was charged 2.5 times the initial quote : from an initial confirmed amount of 376 USD to a charged amount of 931 USD ( the company that we have used in the past, Falcon limo services quoted me  597 USD for same service and a luxury SUV car). I did ask to be explained the various charges on my credit card bill but to no avail.

 I checked with ABC, under an alias , the price quote for an SUV for a similar type of services and received a quote of USD 500. The company has not been forthcoming in our correspondence and has barely replied to my emails. The last communication I got after threatening to lodge an official complaint and sue them, was that their billing department was looking into this and would get back to me by the 21st  of January. I have sent a follow up email since then but have not received any responses.