Complaint Review: ABC Office Equipment

Our company contacted ABC Office Equipment Company in attempt to expedite our faxing and copying needs. When we first signed up for this new amazing piece of equipment the sales department promised us a fast, reliable, piece of equipment that we could utilize for all of our faxing and copying needs.
 
The sales department knew in advance that we have VOIP lines and promised the fax machine would still work. Unfortunately, the machine did NOT work. Our company operates submitting applications via fax so having an inoperable fax machine was not only a headache but a costly one.
 
After SEVERAL trips to our location to try to repair the problem we agreed with ABC Office Equipment that they were not the best fit for our company and we plugged back in our older and slower but operating fax machine. ABC Office Equipment then picked up their fax machine and we parted ways.
 
A few days later we received a bill in the mail. This was a bit disconcerting since we had already paid almost $200 for the month that the fax machine was at our office, taking up space and acting as a glorified, massive copy machine. We agreed to pay the original bill out of goodwill and community interest, although a moral company would not charge the full use of something that could not be fully used. When we called to dispute the new charge with them, ABC Office Equipment stated that the charge was for the use of the pages that we copied; however the bill that was sent to us was for a monthly charge, again, on top of the monthly charge we had already paid. After several attempts to resolve this matter we are moving the issue to the BBB because they refuse to settle this unwarranted charge.
 
Just a warning to anyone thinking about doing business with this company they will sell you equipment that does not work and then BILL you for the equipment.