Complaint Review: Abe's of Maine

I ordered a camera from Abe's of Maine.   It did arrive on time but after opening the package and trying to understand the unclear instructions, I decided I had bought the wrong camera.   I called Abe's of Maine regarding return.   I was in my time frame of return which is a very short period of time.   Less than a week????    I have never dealt with any business with this short of return policy.

 At first I was told by a non-English speaking girl I could not return the camera.    I asked to speak to a supervisor and received Sally on the phone.   She wanted to do an exchange and I told her no, I would use the camera that I had.

 I was hit with a 15% restocking fee which equaled $60 and was required to ship the camera back by U.P.S. insured.    I could not ship through regular mail which would not have been as expensive.    I asked Sally how much that would be for shipping and she said about $10.   I packaged the camera and took it to U.P.S. and was charged $22.00!

 I called and asked for Sally to return my call but have not received a return call.    I don't expect I will.

 I have shopped online for years and never, ever have I had such an experience.

 $82.00 for nothing.   for a $369.00 camera.   :(