Complaint Review: ABN-AMRO

On or about 12/1/03 I received a new payment book with an increase in payments of over 200 dollars a month. I called 1-800-783-8900. I was told that any amount of my check above the principal and interest was automatically put into the principal I was not informed of this practice and I had not agreed to it, I told them if I have agreed to this practice in writing to send such a document to me. As a result they failed to service my esrow accounts to include local real estate taxes, homeowners insurance, mortgage insurance and city taxes. They were very much aware in the new payment of what they did not service. They advertise no suprises, no raise in rates, ever guranteed!

When I insisted on talking to somebody about what this company had done with my money and what I expected them to do now they gave me an Anne Siglich at their research department in Troy Michigan. I expected them to apply any and all money paid to them from the principal and interest to the escrow account. She actually wrote back indicating that my request was completed on Dec 16, 2003. Jan 3, 2004 I sent a check with a corrected payment coupon, ( that I corrected) in for the agreed upon mortgage, interest and escrow. On Jan 12, my check was returned indicating an underpayment.

There is a Raymond Stacer who is a first vice president but he does not include his address or contact information.

Ron
POTTSTOWN, Pennsylvania
U.S.A.