Complaint Review: Abraham Custom Creations

I hired Home Depot to do a home kitchen remodel job which consisted of refacing the cabinets and drawers, installing a new sink and granite counters, Home Depot was hired to do a kitchen remodel for almost 18K whereupon I was to get granite counters tops, bar top, and backsplashes.

When the granite was installed it was found that the installers cracked the large 8' backsplash and attempted to hide it when contacted about the crack, they said that it was a fissure, Home depot and stone works (a company hired by Home Depot) agreed that the granite was cracked, HD settled to resolve the issue (only for the cracked backsplash).

The company that installed the granite, Abraham Custom Creations also cut the bar 3/4 of inch short causing the wall mirrors to fall thru, they are the ones who measured the bar top not me but then said that I told them to cut it that way then later retracted and said that it was cut short to relief stress of the granite).

Home depot hired Stoneworks to come out and fix the issue. The installers installed a really nice deep stainless steel sink and the failed to tell us that we had to pay for a plumber to move the plumbing, an extra cost to me as Home Depot contractors do not do plumbing.

After 7 months the handles to the cabinets were losing their paint, we would go to Home Depot and see if we could exchange them or maybe get a more expensive set, we bought 11$ handles for the cabinets only to find that all the holes that were drilled were off-center causing the handles to look crooked, the also installers tightened the screws so tight they left indentations into the wood so we could only use the handles installed.

It was also found that the granite countertop for the stove side was cut too long thus not allowing the stove to be moved, thus finding out that the installers had dented the top of our new stove. We contacted Home Depot about this issue and they sent out a manager, this guy walked in and upon entry asked if he could use our bathroom thus urinating all over the floor and toilet (this was the 2nd time someone from Home Depot did this).

He looked at the counter noting that it was too long, not even a piece of paper could fit between the stove and counter, he was shown the dent where he said, hmmm looks like a manufacture defect but filled out the claim, he looked at the handles noting that they were crooked and finding that the cabinet installers busted the wood in a couple of the drawers when installing the faceplates to the drawers.

We waited about a week for a call and by not getting one we called home depot and spoke with a manager named Trey, well this guy made so out of the world statements.

1, he said there is always going to imperfections to any installation no matter how much you spend.

2, in regards to the handles he said "just take them back to home depot, they will keep exchanging them" wow I have to do that every 7 months, why? (there is 10 cabinet doors off center) Trey said "can't you just move the refrigerator down then move the stove over, well if he came out he would of known that could not happen since the stove fits between two sections of granite and if they had to cut the granite they would need to remove everything, risk busting the already cracked granite backsplash which is something they didn't want to risk.

He said then that they would get back to me with regards to the stove damage and the damage to the drawers. This never happened, I kept calling and nothing. I called the credit company and stated that I was going to hold my payments to them in an account just for them until the issues were resolved, they said they would looking into escalating the case to someone higher than Trey.

I was contacted by the insurance company for Home Depot called Sedgwick, I spoke with a S. Wills who listened and stated that they were the 3rd party to Home Depot and the insurer for Home Depot, I was asked to send pictures and what I paid for the stove, I did, I got an email asking for the correct spelling of our names for the check, then today I got this email with a contract which says they will pay for the stove, in full but they, Abraham Custom Creations and Home Depot want to be excluded from any past or future issues, what, how is that about my stove, I told them that this claim was for a stove and asked who made out the contract since they are a 3rd party and insurance company looking out for the interest of Home Depot, I was told that it was Abraham Custom Creations. I said that I cannot sign that contract, it would release Home depot and Abraham for all claims I have made, that I am not that hard up to go and just drop all the problems I have just for 1200.00 and pay on a horrible kitchen remodel paying 18K, were is the logic?

We have had Home Depot and its contractors here several times to repair issues, but it seems that they are only creating more issues than then ones they are fixing. I would again have to uproot my home, move everything and put up with all the mess and headaches and for them to do what?

I also do not want these people who state horrible things about us, they stalk us on the internet and post things unrelated to the work they were contracted to do, not my personal life, they consistently lie or say one thing but do another.

They need to compensate me for my stove they damaged, the counter that has to be removed and recut and the several doors and drawers due to the off-center drilling and busted wood and I will then look and hire someone reliable to do the work that I originally contracted home depot to do. Now after all this, it may seem that we are complainers, but after spending almost 18K and the end result is this, ask yourself this "would you just settle for all these imperfections for 18K"? 

Abraham Custom Creations is stalking me. it is going through all my reviews on google and other sites and posting them on google. it's posting the show I was on Judge Judy. walker ford and tragos law.

If you post a bad review on google or any other places Abraham Custom Creations don't like the truth so they stalk you and copy your post and post them on google.  IT DID ALL THIS DAMAGED TO OUR HOME.

AS YOU CAN SEE I AM POSTED ALL THE PICTURES AND EMAIL SO PEOPLE CAN KNOW THE TRUTH ABOUT Abraham Custom Creations 

THIS IS WHAT THEY SAID ABOUT ME .... ........These gentlemen are habitual complainers on every site they can locate. They have negatively posted on everyone from small restaurants to attorneys. Even going as far as having an alias such as Shania Twain! It is unfortunate that they are ignorant of granite material.

Abraham Custom Creations has been in business over 30 years providing the BEST quality and service not only to several large box stores but many kitchen businesses as well. If that wasn't the case there is no way Home Depot or anyone else would continue to work with them. Abraham has one of the BEST reputations in the community for not only providing exceptional quality, service and for doing what they say they will!                                                                                                                      

This company is the biggest fraud, we have proof, letters that what they are saying is nothing but a lie, we have proof that the company cracked the granite and is not a fisher as they stated, this comes from the company that hired this company to install the granite, the company "HOME DEPOT" paid out to have us not sue them due to the broken granite, we have emails from this company that this was not a cutting mistake then the following day we get another email from them saying that we wanted the granite that short.

They broke out electrical outlet on the backsplash wall taping it and then putting an over size screw in it to hide the fact also taping it, we had to have a company come out to fix that broken outlet, as for the email addresses and google account "SHANIA TWAIN" is mine I have had for years. For me posting negative complaints on companies that have done me wrong, this is my right and for the few that I have posted negative on there are many, many positive reviews, for a company to keep emailing and saying that I am stupid or ignorant, REALLY this is the way to resolve problems with a customer.

As mentioned this company came out at first saying really nasty things to me. I also mentioned that I had not only the company that hired them "Home Depot" but also the company that they hired after the granite was installed, report that what Abraham Custom Creations did was install a cracked slab of granite and it is not a "FISHER" as they stated.

We have all the letters, documents, emails and pictures proving that what this company said was nothing but a lie I AM POSTING A EMAIL FROM NICK BRANCH MANAGER AND HE SAYS IN A EMAIL ITS CRACKED 

(The consumer indicated he/she DID NOT accept the response from the business.)
Walker Fords nor Fords have offered up any proof that they have or had refunded any amount of the wear care, the amount reported was 130 and then 150(ish) and yet they did not provide me with anything.

They provided documents when they charged dollar by dollar but when it comes to the wear care there is nothing but their word and that is not enough and everyone knows that when any money is charged or refunded there is always a paper trail proving such a transaction.

The finale documents from walker ford has no such transaction, the documents provided me are the ones I provided to the BBB and there is nothing that shows such a refund or deduction for said money. They billed me 499.00 for this and they feel that they can keep it. This money should be refunded, returned back to me.

we hired home depot AND THEY CONTRACTED OUT TO  Abraham Custom Creations TO DO ARE  GRANIT COUNTERTOPS AND THE PEOPLE WHO CAME OUT DID NOT TELL ME THEY CRACKED OFF THE PC OF THE COUNTRTOP .  THEY COVERD IT UP AND DINA AT Abraham Custom Creations TOLD ME THAT GRANIT CONUNTERTOPS HAVE CRACKS IN THE GRANIT WHAT A LIE THEN DINA TOLD ME HER MEN WOULD NOT DO THAT .

WHAT DO YOU CALL WHEN SOME ONE HIDES A CRACK IN THE GRANIT . I CALL IT A LIE . YOU CANT TRUST THIS COMPANY . HERE IS A PIC OF THE CRACK  WHAT DO YOU SAY WHEN YOU HAVE A COMPANY ABRAHAM CUSTOM CREATIONS WORKERS BUST YOUR electrical outlet AND BLACK TAPE IT AND DON'T TELL YOU ABOUT . THAT IS JUST NOT RIGHT .

YOU GUYS DONT CARE ABOUT PEOPLE JUST YOUR MONEY . WHAT IF WE HADE A FIRE . YOU PEOPLE MAKE ME SICK . THIS IS A CRACK WE HAVE PROOF . ANY BODY CAN CALL US AND WE WILL FAX YOU THE PROOF 727-307-8795 .YOU PEOPLE NEED TO TELL THE TRUTH . YOUR MEN COVER UP . YOU GUYS DONT CARE