Complaint Review: Absolute Nutrition

I have read several complaints here that are pretty much identical to mine.

On about June 10th, I placed an order for a free trial for Pure CBD capsules and oil, through a Facebook ad. I read the agreement very carefully before placing my order to make sure that this did not include an agreement for an enrollment in a continuing program for monthly delivery of any products, or any other kind of additional charges. The charges for the free trial appeared on my bank account on the 12th for both products, and I recieved them several days later. At the time I placed my order there was nothing about cancelling anything within a 14 day free trial period. Nor was there anything included in the delivered products. NOTHING. Not even an invoice, or any statement to "remind" me of the 14 day cancellation period.

I began taking the supplements, as I have severe degenerative arthritis, and I was hoping for some relief from the constant pain that non-opiate pain medications won't relieve, as I do not any longer take any opiate pain meds of any kind, for any reason. I have taken the supplements for 11 days, and there has been no noticeable results or pain relief. On June 26, 2017, a charge for $79.95 from a company identified as "Emproven" appeared on my bank account. The previous charges had been identified as Absolute Nutrition and Perfecti (which may have been shortened on the account name line). There was no phone number with the Absolute Nutrition charge, and the number with the second name was 888-283-7824, which immediately disconnected when tried several times, without even ringing once. I tried calling the number associated with Emproven on my bank statement, (888)264-9574 on that date, and only got a recording stating that their business hours were from 8 am-12 pm (noon), and then disconnected.

I began trying to contact this company again on 6-27-17. The first "customer service" (and I use the term very loosely) representative I spoke with seemed to be by his accent to be Indian or Pakistani, and was very difficult to understand. He was very agumentative, and refused to let me speak with his supervisor, then with any other person there whom I could understand. He said the supervisors were all in a meeting, and he was the only person there, when I could hear other voices in the background, and I told him I could hear them. I then asked for his name, which he at first refused to give me, stating that he was prohibited by the company from sharing his personal information. I told him that he was REQUIRED BY LAW to give me his name and company ID number for identification purposes. He gave me the name Harry Williams, which was clearly a lie, and he would not give me his ID number. We argued for several minutes about cancelling any orders that might exist in my name, and reversing the charges that appeared on my bank account, since I have not received any additional products. I wound up hanging up on him. 

After several minutes I called back, in hopes of getting a different person. Strangely, since "Harry" had told me he was the only person there, I actually got a different person. He was more pleasant, but no more helpful, and gave me several excuses for not putting a supervisor on the line. None of the excuses were that they were all in a meeting. Another lie by "Harry". His name was Peter (no last name), and after nearly half an hour on the phone with him (and not speaking to an elusive supervisor), he still refused to reverse the charges. He told me that I had not cancelled during the 14 day trial period. I told him it had only been 11 days since I received the product, so I was within the 14 day trial perions. He disputed this by telling me that the 14 days began on the day  that I placed the order. I told him this was ridiculous, because you can't try a product for 14 days if you haven't had it for 14 days before the trial was up. No matter how many times I explained to him how a trial period words, he insisted that it started when I placed my order. I told him that his company was running a scam on several levels, and that I intend to notify every agency I can notify and file a complaint with each and every one. He then hung up on me.

I have notified my bank, so far, to dispute the charges, and cancel my bank card to prevent any further charges. This is an inconvenience to me, as I have no way of accessing my account for funds until I receive and activate a new card.  

I want to let everyone possible know that this is a scam, 100%. and they are going to take you for as much money as they can while they can.