Absolute Protection Team ripoff, gave false info to obtain a contract Vero Beach Florida
The company was contacted to clear the old security code on an existing system in an unoccupied remodeled house. The salesperson knew the house was to be sold within a few months.
He insisted on changing out all the old equiptment for new even though the system was in good working order. He convinced my husband that to moniter the system he needed a new contract and once the house was sold the contract would automatically transfer to the new owners of the home.
This information was totally FALSE. The new owners did not want to pay for monitering as they could get the service for less money. Absolute Protection now wants us to pay the total cost for the monitering for 3 years (about $1700.00) and is threatening to send the bill to collections and ruin our credit.
We never would have signed a contract with them if we were not LIED to by the salesperson.
Diane
port st lucie, Florida
U.S.A.
1 Updates & Rebuttals
Karen
Vero Beach,Florida,
U.S.A.
Customer obligation clearly documented
#2REBUTTAL Owner of company
Thu, October 14, 2004
Absolute Protection Team provides security services for over 3,000 customers on the Treasure and Space Coast. We take the following steps to ensure that the customer understands their obligation prior to completing any work:
- The customer provides their social security number and signs that their credit will be checked (Consumers know that when they do this they are proving their worthiness to fulfill their obligation)
- A quality assurance call is placed after the installation confirming that the customer understands the terms of the agreement.
- The customer does have the option to have the new owner take over their obligation as long as they include that as terms of the sale. (This customer admitted that they forgot to do this)
- The customer also has two other options both of which were clearly explained to the customer: 1-pay off the balance of the contract which is much less than $1700 or 2-sign a new monitoring agreement at their new location.
The reality is that the customer received service work and a new security system at a very low price so they could sell there house with an operational security system. Since the customer forgot to include the buyers' requirement to assume the agreement in the terms of the sale the customer is now twisting the truth and saying they never knew of the obligation. We have copies of all documents signed by the customer with their social security number as proof.
Absolute Protection Team is a 2nd generation alarm company and is a member of the Better Business Bureau, Chamber of Commerce and Alarm Association of Florida. We pride ourselves in providing quality sales, service and installation of security alarm systems. Visit our website at Absoluteprotect.com.
Karen Marcil
Vice President