Complaint Review: K-Mart

Mr. Edward Segura
K-Mart
10870 Katella
West Anaheim, CA 92804

On April 11, 2003, My wife and I visited your store to purchase a 12X20 Wide-Profile Canopy on sale for $179.99.

I wrote a check for my purchases totaling $237.55. The sales person left with my check for approval, came back a few minutes later to tell me that I did not sufficient funds.

I called my bank and verified that I did have more then enough money to cover this check.

I also have Draft Protection and a Line Of Credit. I asked to speak with a manager. A person named Keith came forward, I explain that I did have enough funds for this check. He claimed that the fund was not the reason for denying my check. According to Keith, my check was denied because my drivers license address did not match my checks address.

Being a long time customer who has written countless checks at K-Mart without any problems, I ask to see a written policy on this, he said is Word of mouth. He called another person named Doug whom Keith said is the actual manager.

I explain the situation to Doug and ask if he would call my bank to verify my funds. He said he called already. I ask if he would be so kind to call again. Doug said he doesnt have the number.

I offer to give him the number. Doug exclaimed, You could be giving me any number. I pointed out to him that this is the branch number for my bank. Now Doug said that he doesnt have the time to call. Furthermore, Doug said I was wasting his time.

I call K-Marts customer service number. The customer service representative put me in contact with Mike from Check Retrieval. Mike, using my phone, tried to reason with Doug. I heard Doug tell Mike that he is Under no obligation to call again. Mike suggested I call Customer service again. I called customer service and spoke to Gerry. Gerry, also, tried to reason with Doug. Doug told her that he has no idea who he was talking to, and hang up the phone on Gerry. - File # 160584

I left K-Mart unable to make my purchase. I would like to purchase the 12X20 Wide-Profile Canopy for the sale price of $179.99, and recieve and apology from Doug and Keith.


Diego
Clown Grove, California
U.S.A.