Complaint Review: AC Repair Sunrise

Please stay away from this company. Not only they overestimate the job needs to be done, but also lie about what is broken and needs repair.

First - they charge $99 for service fee (pretty standard in this line of business, but about twice more than competitors). The fee could be waived (read: added to the price) if you end up getting your unit repaired by them. The only problem is their repair fees are way beyond reasonable. See for yourself:

My AC just shut off. I called this company, and technician came and said my condensing pump wasn't working. Their price for replacing the pump and vacuuming water from service pan came at whooping $475!!!

This pump costs $73 in Lowes (even cheaper in Home Depot), and I am sure even cheaper yet for the company, buying in bulk. Anyway, they charge over $400 for 30 minutes of work? That is $800/hour rate! Even lawyers and doctors do not charge at such a ridiculous rate!

Besides - there was actually nothing wrong with my pump! It works perfectly fine, and all that was needed - just some minor cleanup of the drainage pipes before they enter the pump! This company just tried to rip me off. I find extremely hard to believe that experienced technician wouldn't see it right away, or wouldn't be able to check the pump in 1 minute of his time. I am lucky that I am pretty handy myself, and have an idea about the real prices of most of the technical stuff, but most of people don't.

I understand they have some overhead expenses on receptionist and vehicles fleet, and gas, etc. So, $100/hour I would consider reasonable. $200/hour - too expensive, but still bearable. But $800/hour - it could be laughable, if it wouldn't be so sad, when I think of how many unsuspected customers have they actually fulled! I could imagine how some elderly people who do not know better, pay these crooks hundreds of their hard earned money - sometimes for nothing but simple cleanup - like in my case!