Complaint Review: Academic Advantage

 They just took money out of my account, I filed a complaint with my bank so my bank credited the money back to me. Then The Academic Advantage sent my bank the signed credit card information. The thing is they said I wasn't reachable, therefore they were entitled to taking the money. However, I had DOZENS of emails and had called 10's of dozens of times to them. I submitted my personal, sensitive and confidential information to not one not two BUT THREE different email addressess that they gave to me AND still they said I was unreachable. Yet, jsut like you stated on page 56 of THEIR written material it says under special notes in bold When you receive a message from us, please get back to us as soon as possible and no later than 5:30 pm Pacific Time on the same day. A prompt response to all of our messages is very important and appreciated. I order for our program to be successful, we cannot afford to wait for replies to either our emails or our phone calls. 

OKAY but I have been emailing them AND calling them with no reply or responses!

Please let me know if there is any recourse in this matter. I am a newly single mother (husband left the home) of 5 young children and I thought this was going to be a great program for me when I recieved the call about making $17 an hour. I need to know who to report these people to so that I can get my money back. It may not seem like a lot to some people, but it is to me and my children.