Academy Collection Services Continuous abusive phone calls to my 14 year old daughter's cell phone for someone I've never heard of ripoff Philadelphia Pennsylvania
My 14 year old daughter continues to get cell phone calls from "unknown" callers as it says on her caller ID. She answers them sometimes, other times there are voice mail messages left that keep asking for a Rose Madrid. One message even went on to say that this Ms. Madrid had better pay up or else they were gonna ruin her credit.
After a few of them I called the company to complain of the abusive tone that the collection person was using towards my daughter and the threatening messages left on her voicemail. Everytime the calls/messages are responded to costs me money (let alone the time I have wasted taking care of this).
Heck, they should be able to tell from her outgoing message that she is not the person they are looking for. They assured me that they would "take care of it and that I would not receive another call". Well of course the calls/messages kept coming.
After a few more I called again, was assured the calls would stop and was even hung up on. Today, my daughter tells me she got some more in the last couple days. ENOUGH IS ENOUGH!
Steven L
San Jose, California
U.S.A.
5 Updates & Rebuttals
Steven l
San Jose,California,
U.S.A.
Thanx for your answers, calls are more frequent and I hope to teach my daughter a lesson in life.
#6Author of original report
Sat, July 22, 2006
Tonight I came for updates by those above after my daughter came to me crying that the messages are becoming more frequent, more demanding and more threatening. That is when my wife told me, "Let's just get rid of the cell phone". It took my 14 yr. old daughter to say, "No, that is not right, those people should be punished for causing me this pain". "Also, we will give this phone back and then someone else will get the problem and have to deal with it".
Never one to take the "easy way out" when facing problems myself, how can I show my daughter that we SHOULD NOT do something? I hope all that read this do the same. Don't put up with companies/people like this. Do something about it and we will teach our children to be stronger, take action and make these types of places responsible for their terrible ways of doing business.
John
Marlborough,Connecticut,
U.S.A.
Get a new phone number.
#6Consumer Suggestion
Sat, July 15, 2006
I agree with Steve. Have your daughters phone number changed.
Steve
Bradenton,Florida,
U.S.A.
For Steven..........File Civil Lawsuit under FDCPA.
#6Consumer Suggestion
Sat, July 15, 2006
Steven,
They have violated the FDCPA and those violations are worth up to $1000 plus costs and actual damages.
After the first time they called and were told that phone # did not belong to the party they were looking for, that was considered a third party contact. Leaving any indication that it is in regard to a debt is another violation. Making derogatory remarks is another violation.
Even the cost and inconvenience of having to change your daughters phone# because of it would be damages.
These crackheads at Academy Collections cannot figure out that people change phone#'s and other people get issued that#.
Espescially "professional debtors" like me. I am proud of running these morons in circles, but I do feel bad for people like you who get the phone# I once had.
You can ask for a NEW# that has not been previously issued.
I hope this helps.
Steven l
San Jose,California,
U.S.A.
Your answer to your question
#6Author of original report
Sat, July 15, 2006
Yes all the calls are from Academy Collection Services although they say on the messages left that they are "Academy Services". I knew they were a collection agency and found their info on a web-search. The calls have had different originating numbers and different people calling but I was told on two different times that NO ONE from their entire company would ever call again. They both said they would make a note in their computer system so that other employees would not call my daughter again. I guess they have an old IBM 386.
As for the agent not knowing who the number is for, they call and get my daughter's outgoing voicemail message and it clearly sounds like a young girl on her message. The messages they leave are not like "We are looking for Rose Madrid" or something like that. They have all stated for her to call them immediately, "call me or else....", etc. Not one single one takes any assumption that the number they are calling COULD possibly be someone else's, let alone a 14 year old girl who has cried about the way they have "harassed" her.
Don
Belleville,Illinois,
U.S.A.
just one question
#6Consumer Suggestion
Thu, July 13, 2006
You mention that the calls are coming up on caller ID as unknown. Are they all from Academy Collection Services? I am not defending harassment by them if they are all from there, but purely just pointing something out. If this Ms. Madrid has one account in collections, they may have other accounts in collections with other offices. The agent making the call does not know who the number is for, just the number that was attached to the file.