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  • Report:  #1244183

Complaint Review: Academy Sports and Outdoors

Academy Sports and Outdoors ADVERTISE A PRICE MATCH, BUT THEY DO NOT MATCH PRICES! Johnson City Nationwide

  • Reported By:
    False Advertising — Johnson City Tennessee USA
  • Submitted:
    Sat, July 25, 2015
  • Updated:
    Sat, July 25, 2015

I purchased a pair of cleats for my son at another chain porting goods store, but decided they were a 1/2 size too big.  The store didn't have the size I needed, but Academy did.  However, they would not match the price with a 2 day old receipt.  They said it had to be an advertisement.  Customer service was terrible.  I will do my shopping elsewhere!

While at the store, I spoke to a manager who was unwilling to match their competitors price.  Then I spent 45 minutes on the phone with their national customer service.  They offered to lower to be within $10 of the other store (because they knew what they were doing was wrong), but would not match the price.  HOW CAN YOU ADVERTISE A PRICE MATCH, IF YOU ARE UNWILLING TO DO SO???

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