Complaint Review: Academy Sports

Called to speak to someone about a certain brand and model of a pistol ... the person who got on the phone said "sorry, I don't know much about guns."  So, i asked to speak to someone who did ... finally, after wating several minutes another employee got on the phone and was not much help either.  The pistol in question is listed on the Academy Sports web site and on sale and with great reviews and how fast they are selling ... but trying to get someone to answer some really basic questiions like how many rounds the mags hold was nearly impossible.  The next day I called a local gun store in Jacksonville only a few miles from our home and the owner was very knowledgeable and explained he had two left in stock and the price was two dollars less than Academy ... needles to say I went straight there and made the purchase. 

Several days later I disvovered that the magazine in this pistol has a very strong spring and loading it can be difficult ... no problem, I called the dealer who sold me the pistol and they informed that most sub-compact pistols share this issue and that i could purchase a magazine speed loader which makes the loading very easy and much quicker ... however, the store was out of stock so I called Academy ... ooops, big mistake ... when someone in the hunting dept. answered they said " field and stream hold please" ... click ... music ... 5 min, 10 min, 15 min and my patience was exausted ... so, I called back to speak to store mgr. ... another mistake ... after 4 ring backs and several promises to get me on the phone with mgr.  the wasted time was pushing around 15 min so I finally just gave up.  If this treatment is any indication of how the corporation feels about their customers they will not be around forever ... I am done.