Acai-aSlim And Bromaliteacai-aSlim, Bromalite And Fit-factory acaiaslim/bromalite/ fit-factory scammed me!!!! acaiaslim.com Internet
Well today I checked my credit card account and low and behold there was an extremely large charge. I ordered the supposed FREE trial period of the Acaiaslim and Bromalite products. Oh how far from FREE. They charged me $79.95 for the Acaiaslim and $65.00 for the Bromalite. Not to mention hidden in the order is a THIRD company called Fit Factory. Fit Factory tags on with your Acaiaslim order for an additional $19.95 charge. They don't tell you this anywhere except for the fine print in the terms and conditions. You know as well as I do that people don't have time to read a full page or two of the terms and conditions written in small print. I called the company and (after being on hold for 10 minutes, literally) they said I was ONE DAY over the initial billing date so they would NOT refund my money for the Acaiaslim ($79.95) but they did for the Bromalite after I spoke to two other people. They still got me for $69.00 though. So if you add the above charges these people are getting anywhere from $69.00 to $160.00 for every person who tries to get a FREE trial period of this product that doesn't even work. Look out people these guys are totally scamming you. It is such a shame that this is the way people are doing business. I just hope that by writing this I can inform others so they don't get scammed. It took me about an hour on the phone to deal with and I still didn't get all my money back like I should have. Times are tough and $160.00 is a lot of money to be scammed out of. Hope this helps you!
Heidi
spring valley, California
U.S.A.
2 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
We Want To Clear Up This Account, Please E-mail Us
#3UPDATE Employee
Wed, November 26, 2008
Hello my name is Connie. I'm the customer service agent for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST.
We are extremely busy, and sometimes it can be difficult to get through on the toll free line, so that is why I encourage you to use my managers e-mail for the quickest response.
If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Connie, CSA
Bromalite
Conniea78
Encino,California,
U.S.A.
Complete Customer Satisfaction is Our Goal, Please Contact Us Again to Settle This
#3UPDATE Employee
Wed, November 26, 2008
Hello my name is Connie. I'm the customer service agent for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST.
We are extremely busy, and sometimes it can be difficult to get through on the toll free line, so that is why I encourage you to use my managers e-mail for the quickest response.
If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Connie, CSA
Bromalite