Complaint Review: Acai Berry and Advanced Cleanse

I sent off for the 2 sample bottles of Acai Berry Pure and Advanced Cleanse, which SUPPOSEDLY came from 2 different, unrelated companies, but instead are from the same.

I cancelled prior to even getting the samples because I wanted to make sure not to miss the 14 day deadline -- I had received original receipts via email stating I must cancel by a certain date, and they said by calling this phone number or emailing- and gave an address.  So I emailed, and received confirmation emails back stating my susbscription had been cancelled.

Today, the 14-day mark, I was charged $169.95 for EACH of these 2 products, totalling $339.90.  I called immediately, got one customer support person and immediately got disconnected, called back and got another who told me that I would have had to cancel via phone. I read her my email saying that I could call or email, and she said no, I had to call. She said she would cancel, and I said, "yes, but I'm now beyond the 14 day mark.. I want my money refunded." So she said that's an entirely different department, and gave me the email addresses: refundrequest@tryadvancedcleanse.com and refundrequest@tryacaiberrypure.com.  So I emailed these addresses, only to immediately get an email back saying they were undeliverable and refused.  Tried to forward to the original "support@..." and IT was returned as well.  So apparently they immediately blocked my email address.  So... I sent to them from another one.  No return issue.  However, I have yet to receive any acknowledgement.

I have contacted my bank and let them know these are unauthorized charges and the situation.  I'm hoping they help me refuse the charges.

I don't even know if the products work, and at this point, I don't trust the products -because the COMPANY is such a scam!!  Ridiculous that people operate this way.  Do not send off for these free samples -- they are ANYTHING but FREE.