Complaint Review: ACAI BERRY / LIFE CLEANSE / COLOGENIX

On 1/27/09 I saw an advertisement online for two separate products, ACAI BERRY and LIFE CLEANSE. The total cost was suppose to be only the shipping fees of $3.95 each. I ordered both products and did not receive them until 2/4/09. On 2/11/09, I was billed an additional $87.13 for each product.

I called the company today to dispute the charges and was told that the I had agreed to a 15 day trial period and that because I failed to cancel within those 15 days, I was being charged the additional amount. They have since cancelled my account but they refuse to allow me to return the product for a full refund. I've only taken two pills of one product and none of the other one. I told the rep that I did not see anything on the website indicating it was only a 15 day trial period and even if it was I was still within the 15 days from the date I received the product. She said it didn't matter because the 15 days started from the date I ordered the product and not from the date I received it.

I asked them to provide me with a return authorization code and they refused to do so. I asked to speak to a supervisor several times and was placed on hold. I have now been on hold for 45 minutes and I'm still holding.

They are engaged in false / misleading advertising and it's a blatant ripoff.

Karen
Greenville, Indiana
U.S.A.