Print the value of index0
Acai Burn, Colon Cure Ordered free trial of acai berry. also received product NOT ordered, but charged & no return address info. Sandy Utah
I ordered "free" trial of acai burn on Jan. 11th. The same day in another package I received a product called colon cure which I did not order. There was no return address or info on the package or on the bottle. I found a "phony" phone number on the bottle which comes up busy 24 hours a day.
My doctor said not to use the products so I contacted the acai berry number to arrange a return. They were quite nice and gave me a "return authorization" number and told me to put the number both inside and outside the package. I also sent the product "Priority" with an confirmation of delivery to make sure it arrived before the 30th of Jan.
When I questioned them about the "colon cure" they "said" it wasn't their product & didn't know "who" sent it. So I sent the acai burn back early on the 26th. The same day 2 charges of $89.14 showed up on my CC with a name of a company I never heard of out of "Sandy Utah", along with 2 charges of $4.95 for a so called "web access" or something like that.
I called my CC company and told them the story and they are investigating. They cancelled my CC account and backed off the charges. Today, I received a package in the mail from a place with the initials FCM on the top, along with an address and phone # from Sandy, UT! It was a different phone # than what was on the colon cure bottle I received earlier in the month.
I did NOT open this package but I did try calling the number and "finally" got through. The girl I spoke with said it was their package and it contained some kind of colon cleansing product. I told her I was sending it back and I had never ordered it and I was turning this over to the fraud department if they didn't rectify what they have done.
I told her I was taping our whole conversation (let her know this when she first answered) and I expected something done to settle this matter. She "claims" she cancelled my (so called) account and gave me a confirmation number. I hope this is the end of this matter but I don't know.
Please everyone, don't make the mistake I did of trying to receive a "free" trial of any product, because there isn't such a deal. Not only do you have problems with who you order from, they give out your information to others.
Mable
Berthoud, Colorado
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Fri, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,