Acai Burn ImprovHealth Scam Aurora , Colorado
First off i ordered the free trial subscription from (((Redacted)))for the shipping fee of $1.95. I specifically told the gentleman I spoke with I do not want the extra charges and asked him to cancel the account this was on November 12,2009. I then checked my bank account on December 4, 2009 and they had taken $87.62 out of my account. I found the number for customer service, which if anyone is wondering is 1-800-659-3588. I asked to speak to a supervisor and they say that they have a record of me calling, but no record of me cancelling in November. ALso when i asked for a number to the corporate office they have no phone number just a fax number. If this isn't absolutely ridiculous I don't know what is. Respectable companies have phone numbers to call they however do not. Scam scam scam.
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1 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#2UPDATE Employee
Tue, December 08, 2009
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,