Acai Burn USA Called to cancel and told to return "free" bottle to Des Moines address or be charged over $50. Des Moines Iowa
I ordered the "free month supply". After hearing on TV that this is a scam, I called the cancellation number given in my order confirmation. I was told that I was going to be charged over $50 for that "free" bottle.
I mentioned their ad said "You are fully covered by our 60-day full money back guarantee." I was then told to mail the bottle back. I was given a Des Moines, Iowa address.
I am canceling my credit card and getting a new number.
Alpiner
Alpine, California
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Fri, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,