ACAI BURN USA ezykit; elitepack Did not cancel charges for ezkit and elite pack reports as requested DeMoines, Iowa
After receiving the trial shipment and 2 other shipments I had not realized their fine print set up as automatic orders and charges, I called to cancel and returned the unused bottles for a refund as told to do so by heir customer representative. I shipped these by registered mail, return receipt requested. I never received a receipt nor an acknowlegement or refund. Then I began getting monthly charges for ezykit and elitepack reports plus an access member charge. I called and they said that their service agreement that went into effect when I ordered the free trial set up an automatic subscription to these reports. But I never received any reports, nor did I realize I had ordered them. I called to cancel these at the numbers listed on my Citi card bill and have just received the November billing where the ezkit and elite pack charges are again billed. So tonight, we cancelled our Citi card account so no further charges can be made. I have learned an important lesson to NEVER order an free trial products on the Internet again. The legalize in the fine print of agreements that accompany such orders are apparently designed to be deceptive and misleading to fool purchasers to not realize all the obligations they are entering into.
2 Updates & Rebuttals
abeey
newyork,Alaska,
United States of America
Hello,
#3UPDATE Employee
Thu, January 07, 2010
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us even if you didn't read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at (8/6/6)-(3/9/6)-(2/7/2/9). If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
(abeey)
Inspector
Tobyhanna,Pennsylvania,
USA
It's a scam!
#3General Comment
Fri, December 11, 2009
This is the same scam as Dazzle white. Do your research. SCAM!