Acaia Slim - FitFactory - Colon RX Ordered a free-trial product, was ripped off for full price of product + 2 additional "monthly memberships" Onatario California
The company auto charged my credit card with in 10 days for the full price of the "free trial," yet never clearly notified me that I had even signed up for a monthly membership. They subsequently shared my credit card information with out my persmission to Fit Factory, who charged me for some other monthly membership. When all was said & done w/ in 12 days of ORDERING the free trial I had been charged over $175 bucks! Upon further investigation of their terms & conditions by my credit card company, I learned that they were not to charge anything until 14 days after the product was SHIPPED, not ordered. Still fighting with the credit card company to get my funds back. The products suck, too.
Greenphotog
North Hollywood, California
U.S.A.
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Please Contact Us So We Can Clear Up This Account
#2UPDATE Employee
Mon, April 06, 2009
Hello my name is Falon. I'm the customer service manager for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. My email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Falon, CSM
Bromalite