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  • Report:  #465907

Complaint Review: Acaii Burn/Insider Secrets

Acaii Burn/Insider Secrets/Web Access/Web Entry/Health And Beauty UK They declined my visa number and then they started billing me like crazy UK Sudbury Ontario

  • Reported By:
    sudbury Ontario
  • Submitted:
    Mon, June 29, 2009
  • Updated:
    Tue, November 24, 2009
  • Acaii Burn/Insider Secrets
    acaiburnmax.com/?gclid=CL-impTZr5sCFVlM5Qodxj-DvA
    Sudbury, Ontario
    Canada
  • Phone:
    705-5605851
  • Category:

Do not go to this website. It refuses your visa card but they do bill you like crazy. I was billed over 400.00 in one month and it keeps on coming despite all the cancellation numbers.

Beware! do NOT go on their site unless you have money to burn and that's why they have so many different names to their companies such as Web Entry, Web Access, Acai Burn, Health and Beauty UK. They keep changing names in order to bill you. It is wrong.

Paula
sudbury, Ontario
Canada

2 Updates & Rebuttals


Michelle Chako

United States of America

Hello,

#3UPDATE Employee

Sat, November 21, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,


Kip Taylor

United States of America

Hello,

#3UPDATE Employee

Sat, November 21, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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