ACAIPURE This company is a scam. I ordered a free trial for shipping only and was charged 44.85 for a product they sent along with the FREE Sample. Tempe Arizona
ACAI-PURE is a scam. I ordered a FREE TRIAL for shipping of 4.95 and was charged $44.85 on my credit card. I was sent additional products, which I did not order and was charged. They continued to send products on a monthly basis and charge my credit card again even though I called and told them I had not ordered anything. I just received another charge but no products.
When I called the company they said I needed an authorization to return any products received even though they were never ordered or they would not accept return. This is reduculous!!! I called my credit card company and disputed ALL charges. I am awaiting response from ACAI-PURE. PLEASE STOP THIS NONSENSE.
Carol
San Diego, California
U.S.A.
1 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Support
#2UPDATE Employee
Thu, November 06, 2008
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.