Complaint Review: ACCC General Agency Inc

BBB F Rating...I should have known!

I was hit by a guy who had this insurance company and by chance it is currently my insurance as well. The guy admitted fault. My adjuster was Mel Jimenez - Vargas. I made numerous calls to Mel but never got through. After several weeks and having to contact MY agent directly he did give me a call. He claimed he had previously spoken with me and gave me details of claim etc. He clearly had me mixed up with someone else as I had NEVER spoken with him. Additionally he could not eve get the name of my agent correct. He eventually said they were to mail me a check the next day.

I waited 6 days, as mail across Houston generally takes 1-2 days. I again called him and he was full of excuses. And said if I didn't
get it in a couple days they would re-issue the check. Funny thing, if it didn't get here the first time why would he think the second would get here, unless they never sent the first. So I decided to give it a little more time. It is now 10 days since he said he was going to send it. I called today but got stuck on hold for 45 minutes and had to disconnect. Funny thing is, I'm not only the victim, Im currently one of their customers! Not for long though!!!!

Accc General Agency
Accc Claims Service Inc
420 Lockhaven Drive
Houston, TX 77073 - View Map
Phone: (281) 919-0150

Jack Ikenaga, President
President
Leah Treille, Human Resources Executive
Human Resources Executive
Tom Melendez, Sales Executive
Sales Executive
Phil Bither, Finance Executive
Finance Executive