Accent Movers moving ripoff and not truthful Haltom City Texas
My son called this company for a move job. They were scheduled to report between 12-2p.m. on a Sunday. After several calls from us to the company they finally showed up at 5:00 p.m. Then would only move about 1/4 of the items needing to be moved.
When the move was scheduled, the hourly rate of $60.00 was requested. The woman on the phone stated that it would be better to do a flat rate, and asked for a general idea of the items being moved. She was told at least 40 boxes, a living room, bedroom, dining room, and misc toys and furniture.
When the two men arrived they refused to move anything that was not listed. All she had put on the invoice was a sofa, loveseat, washer,dryer, table with 6 chairs, and 40 boxes as well as toys.
They moved 40 boxes only, 2 toys, and 5 household items for a total of $186.00 in 90 minutes. When they were asked to call their supervisor they refused.
We have tried to contact this company the very next day regarding our disappointment and to work out a solution or get the rest of the items moved, but they will not respond to our request for a return call.
This place is a ripoff.
Rebecca
Carrollton, Texas
U.S.A.
1 Updates & Rebuttals
Melissa
Hatlom City,Texas,
U.S.A.
I am truelly sorry for the information you were given
#2UPDATE Employee
Thu, October 23, 2008
My name is Melissa and I have recently taken over as manager. I also schedule the moves and I strive on giving the customer all the information I can to make sure this situation does not happen. I will give you a written, emailed or faxed copy of everything we agree to before your move.
Also, I forward the phones to my cell phone every night and every weekend, so you will always be able to contact me at this number 817-834-5377. We never have the problems of not being able to contact us for anything. We are here for the customer 24/7.
I would like the opportunity to make this right with this customer.
Thank you and God bless!
Melissa