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  • Report:  #1357012

Complaint Review: Acceptance Now

Acceptance Now Harassment, disrespectful, more money than owed Orange Connecticut

  • Reported By:
    Vanessa — West Haven Connecticut USA
  • Submitted:
    Sun, February 19, 2017
  • Updated:
    Tue, February 21, 2017
  • Acceptance Now
    515 Boston Post Road
    Orange, Connecticut
    USA
  • Phone:
    203-799-0306
  • Category:

Good day, I am writing to receive some support and to get this issue resolved. I have purchased furniture from Bob's Discount Furniture back I. July 2015. Since I have never missed a payment late at times yes. I have received calls from Acceptance Now everyday on my job, on my cellphone even if I have given them a date of when I will make the payment. I have kept up my payments even when I was out on medical leave for 6 months and not receiving a paycheck from work. During that time I have had two people come to my home to pick up the furniture even though I have made a payment. Causing embarrassment to my neighbors. Today I spoke to a representative my payment was due on the 15th and stated that I would make the payment on March 2nd when I get paid again. She told me she will have to call me every day until then. I asked her not to call me and do not call me at my work. She told she would if I did not pick up the phone. I asked how many payments I had left because 2 months ago o asked and the representative told me at that time 4 payment once I make that payment. Today this representative told me 5.8 I asked what is the .8 she said in an unsur tone 5 months and 8 days but she just rounds it up to 6 months. I stated 8 days is not a month.

2 Updates & Rebuttals


RAC Employee

Texas,
USA

Customer Service

#3UPDATE Employee

Tue, February 21, 2017

Hello, I work for Acceptance Now. We certainly never want our customers to feel this way and we would really like to look into your account further and see if there's anything we can do to help. Whenever you get the chance, please give our customer service team a call at 1-800-422-8186.


coast

Florida,
USA

Pay or sit on the floor

#3Consumer Comment

Sun, February 19, 2017

“I have had two people come to my home to pick up the furniture even though I have made a payment. Causing embarrassment to my neighbors.”

That should embarrass you, not your neighbors.

“I stated 8 days is not a month.”

March 2nd is not February 15th.

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