Complaint Review: Access America

I recently booked a fight through Orbitz to Norway. I got insurance because of the weather in Norway, and the possibility that the airports would be shut down, and so I wanted a little protection from flight changes.

Instead my plane (NWA) leaving Charleston, SC had a brake problem and the flight was delayed 1 day. I ended up losing a hotel room for a day, but had to pay for it, and also I elected to rebook my return flight for one day later at a cost of $200 there. I called the insurance company from Norway and verified coverage, and then proceeded to book my return flight with the knowledge that it was covered by my traveler's insurance.

Upon submitting the claim, I received a letter requesting more information, and so I photographed my receipts, and mailed them to satisfy the request. Since that time, Access America has been completely unresponsive and the status of my claim has gone unchanged for over 6 weeks.

I continue to write to them requesting status information or more instrucitons without avail.

Rededevil
Charleston, South Carolina
U.S.A.