flight was from a small city in Iowa blizzard conditions caused my flight to be cancelled. my flight was scheduled to leave at 11:00 am on Dec 9 cancelled by air traffic controller and reschedule at 1 pm Dec 10. access america would not honor the claim as an airline left the airport the following morning at 7 am although, I was not able to get on board.
access america says there needs to be complete cessation of the airport. I think they looked for reasons not to pay for the additional hotel and car rental even tho it was slightly over $100 total. access first excuse was the airline did not specify what caused the delay even tho I had documentation the flight was canceled by airline. Next the wanted me to prove all airlines were grounded. It did not matter whether the flight was going to my destination of LA.
Although, I am complaining about access america, delta airline is also culpable. I think there is collusion and this company is paying a kickback to immediately offer travel insurance on the airline webpage after flights are booked.
altho my lost is minimal I think it is a ripoff for thousands of travelers. I am writing the fraud division of the CA state attorney general's office