Complaint Review: Access Services

Access Paratransit offers to provide transportation to diabled individuals. It's not that easy though. When you need a ride somewhere, you have to call them up on the phone, only the day right before you need the ride. Then one of the things that they ask you is if you want them to call you when they are out in front of your place. They take your number down and say that they will call you when the driver arricves. When the driver arrived to pick me up, he did not do the call out. Then I missed my ride. I called up Customer DisService and they informed me that the driver does not have to actually do that call out if he or she does not want to. I said: Then why do you even ask people if they want a call out if it cant be depended on? There is one more thing to point out here. The drivers are hourly employees. They are not paid per passenger that they pick up. So they commonly look for reasons NOT to provide a ride. This is a poor work ethic and the company just allows it to continue. If the driver finds a reason not to pick someone up then he or she does not have to work. They can just driver around all day and get paid to not have to do anything if they can look for reasons not to do a ride. So they never call people out and this keeps happening to me.

They don't care.