AccessAmerica Allianz Global Assistance Do not waste your money on their travel insurance, they will find any excuse to not pay a claim. Richmond, Virginia
Bought travel insurance for a flight Boston-Madrid. Had a separate reservation to fly from Madrid to Lisbon. Airline cancelled flight Boston_Madrid and rerouted to a flight Boston-London-Madrid. Because of the rerouting, arrived to Madrid 3 hours later than originally planned and missed flight to Lisbon.
Had to pay $145.61 for rebooking flight Madrid-Lisbon. Access America and parent company Allianz Global Assistance refuse to pay the claim.
When talking to them is like taking to people that do not speak the same language. They keep talking about delays and needing proof of delay. I sent a copy of the email from the airline notifying of the flight cancellation and rerouting to new flights.
2 Updates & Rebuttals
ptveus
United States of AmericaYou have all documentation
#3Author of original report
Sun, March 18, 2012
See Policy ID: AMR00002357141
Access America Help Team
USAAllianz Help Team
#3UPDATE Employee
Mon, March 05, 2012
Hello Jackie from the Help Team here. Thank you for voicing your concern, and were sorry to hear that your flight cancellation caused a disruption in your trip. In order to further investigate your claim, we do require documentation; please feel free to email us at Help.Team@allianzassistance.com and we can further investigate your claim.
Regards,
Jackie